Business Digital MobileConnect vs Field Service Dispatch
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Business Digital MobileConnect
This app transforms your smartphone into a mobile extension of your office phone system. Make and receive calls using your business number, transfer calls from your desk phone, and manage call settings like forwarding and business continuity on the go.
- Use business number for calls
- Transfer calls from desk phone
- Manage call forwarding
- Access business directory
- Initiate conferencing (Premium)
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The Business Digital Mobile Connect app turns your smartphone into a seamless extension of your Verizon Business Digital Voice office phone by allowing you to make and receive calls from your business telephone number. Take in-progress calls from your desk phone to your smartphone to work on the go. Manage your call setting features such as call forwarding or business continuity right from the app. Business Digital Mobile Connect lets you: • Display your business telephone number on outbound calls made from the app. • Take in-progress calls from desktop phone to app. • Access business directory and contacts on your mobile device. • Manage call features, such as call forwarding and business continuity. • Initiate My Room conferencing and chat sessions (Premium users only). Download the Business Digital Mobile Connect app, and stay in touch with your business when you’re on the go.
Field Service Dispatch
This app streamlines job scheduling and communication between dispatchers, field technicians, and customers. Technicians can update job progress, capture service details like notes and photos, and access essential information even offline. It simplifies field operations and boosts productivity.
- Job scheduling and notifications
- Capture job notes, photos, and signatures
- Access customer information and history
- Update job statuses and travel times
- Offline data synchronization
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Reveal Field (formerly known as Field Service Dispatch for Reveal) makes it easy for dispatchers to efficiently schedule and communicate about jobs with technicians and customers. With the Reveal Field mobile app, technicians can easily share job progress and important job details with the office, helping to simplify communication and increase productivity in the field. Technicians can also capture proof of service details, such as job notes, photos and signatures. The Reveal Field app lets you: • Review your jobs for the day and receive notifications when your schedule changes. • Capture important job notes, photos and signatures. • Access everything you need for a job—including customer information and history, location and directions. • Keep dispatchers updated on job statuses, including travel time and time on site. • Continue using the app when there's no signal; information will sync when you're back online. Download Reveal Field and simplify communication with your teams in the field now. Not a Reveal Field customer? Contact the Verizon Connect team at 866.844.2235 to request a live demo.
Screenshots
Verdict
The clearest difference is rating: Field Service Dispatch at 4.7 against Business Digital MobileConnect's 1.5. Field Service Dispatch also leads on update cadence (every 2 months vs every 6 months) and review sentiment (25% vs 8%). Business Digital MobileConnect's advantage is iOS requirement (13.0 vs 17.0). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Field Service Dispatch holds the better App Store score, 4.7 against 1.5. Both are backed by a comparable volume of ratings — 87 and 106 respectively. Written reviews point the same way: 8% of Business Digital MobileConnect's written reviews are positive against 25% of Field Service Dispatch's.
Business Digital MobileConnect ships an update every 6 months, Field Service Dispatch every 2 months. The most recent releases landed on September 22, 2026 and August 13, 2026 respectively.
| Parameter | Business Digital MobileConnect | Field Service Dispatch |
|---|---|---|
| Price | Free | Free |
| Rating | 1.5 (87 ratings) | 4.7 (106 ratings) — better |
| Positive reviews | 7.7% of reviews | 25.0% of reviews — better |
| Number of ratings | 87 | 106 — better |
| Update frequency | Every 6 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 13.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 285 MB | 46 MB |
| Age rating | 4+ | 4+ |
| Developer | Verizon Wireless | Verizon Connect Inc. |
Customer experience
Business Digital MobileConnect
Field Service Dispatch
Bugs and requests
Business Digital MobileConnect
Reported bugs
62 issues- Half of calls drop when answering
- Calls drop when pressing answer button
- Does not follow iOS Focus rules
- Cannot log into app after logout
- Cannot access messages
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- Does not recognize valid passwords
- Randomly boots users out
- Unable to make calls
- Incoming calls not heard
- Connection consistently poor
- Calls cannot connect when dialing
- App crashes at any moment
- Poor connection even with full service/WiFi
- Told logged in too long, cannot log back in
- No 'forgot password' option
- Incoming calls dropped before pickup
- Call terminated message
- 2-second lag on calls
- Audio quality not very good
- Outbound calls won't initiate on first try
- App crashes at any given moment
- Calls always have poor connection
- Do not disturb mode disabled for app
- Cannot reset passwords
- Connection spotty at best
- Help menu gives false info
- Zero customer support
- Call drops after 2 rings even before pickup
- 2-3 second lag on calls
- Verizon business support does not respond
- App has problems answering calls on iOS
- Incoming calls work 20-30% of the time
- Cannot answer any calls
- Rings 5-20 times, one failed call after another
- App says POOR CONNECTION
- Get logged out all the time
- Hard time logging back in
- Dropped calls constantly
- Invalid authentication credentials
- Rarely works
- Always glitching
- Calls don't come through
- Shows call coming through when it's not
- App ringing forever for office number
- Picking up call doesn't stop ringing
- Cannot make phone calls from app
- Voicemail access by dialing number
- Constantly does not work properly
- Inability to make calls
- Simultaneous ringing cannot be controlled
- Constant notification for voicemail when none exist
- Blank black screen on opening app
- Cannot access voicemails
- Cannot turn off call forwarding without signing out
- Countless crashes
- App works less than 25% of the time
- Tech support reading from manual
- App closes when trying to answer calls
- App will just close on you
- App goes blank every day
- Receiving office calls on personal cellphone after deleting app
- App crashes as soon as you open it
Requested features
6 requests- Replacement app in the works
- Improve iOS integration
- Add fingerprint recognition
- Redesign and improve app functionality
- Better customer support
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- More intuitive setup process
Field Service Dispatch
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Business Digital MobileConnect
No in-app purchases
Field Service Dispatch
No in-app purchases
Questions
Is Business Digital MobileConnect free?
Is Field Service Dispatch free?
Which has better reviews, Business Digital MobileConnect or Field Service Dispatch?
Do Business Digital MobileConnect or Field Service Dispatch have ads?
Which is updated more often, Business Digital MobileConnect or Field Service Dispatch?
Other comparisons
