Now Mobile vs PEP@Work
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Now Mobile
Streamline work processes for employees by providing a single mobile interface to request services and find information from various departments like IT, HR, and Facilities. It simplifies complex backend operations, allowing users to get tasks done efficiently from anywhere.
- Request IT services (laptop, password reset)
- Book conference rooms and set up workspaces
- Request corporate credit cards
- Manage onboarding documents
- Access HR policies and update profiles
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Now Mobile allows pre-hires, new hires, and employees to find answers and get stuff done across IT, HR, Facilities, Finance, Legal and other departments, all from a modern mobile app powered by the Now Platform®. Examples of things you can do in the app: • IT: Request a laptop or a reset password • Facilities: Set up a new workspace or book a conference room • Finance: Request a corporate credit card • Legal: Have a new vendor sign an NDA or a new hire sign an onboarding document • HR: Create or update a profile or check the vacation policy Powered by the Now Platform®, you can deliver the right digital experiences to your employees from anywhere. With Now Mobile, you can manage workflows across multiple departments and systems, hiding the complexity of backend processes. New hires and employees do not have to know which departments are involved in any given process. NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
PEP@Work
This app helps users navigate their workplace, reserve office time and space, and access building information. It also keeps users informed about campus events.
- Workplace navigation
- Office time and space reservation
- Building information access
- Campus event updates
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PEP@Work is the all-in-one concierge app that allows Users to: • Navigate the workplace • Reserve time and space in the office • Access helpful information about the building • Stay up-to-date on the latest events on campus This app is compatible with iPhone 8 and newer running iOS 13 and higher.
Screenshots
Verdict
The clearest difference is rating: Now Mobile at 4.7 against PEP@Work's 3.1. Now Mobile also leads on review sentiment (68% vs 33%) and ratings volume (2.3K vs 24). PEP@Work's advantage is iOS requirement (15.0 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Now Mobile holds the better App Store score, 4.7 against 3.1. That said, the two scores are not equally well evidenced: Now Mobile has 2.3K ratings behind it against 24, so its average is the more settled of the two. Written reviews point the same way: 68% of Now Mobile's written reviews are positive against 33% of PEP@Work's.
Now Mobile ships an update every 3 weeks, PEP@Work every 2 months. The most recent releases landed on October 16, 2026 and October 3, 2026 respectively.
| Parameter | Now Mobile | PEP@Work |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (2.3K ratings) — better | 3.1 (24 ratings) |
| Positive reviews | 67.5% of reviews — better | 33.3% of reviews |
| Number of ratings | 2.3K — better | 24 |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 18.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 140 MB | 49 MB |
| Age rating | 4+ | 17+ |
| Developer | ServiceNow | CXApp US, Inc. |
Customer experience
Now Mobile
PEP@Work
Bugs and requests
Now Mobile
Reported bugs
4 issues- Notification badge count not clearing
- Frequent log-out issues
- Inability to see all open cases
- Inconsistent performance and loading times
Requested features
5 requests- Add search by store to view open cases
- Improve resizing and accessibility on mobile
- Allow profile picture changes
- Provide more service operations features
- Implement auto-save functionality
PEP@Work
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Now Mobile
No in-app purchases
PEP@Work
No in-app purchases
Questions
Is Now Mobile free?
Is PEP@Work free?
Which has better reviews, Now Mobile or PEP@Work?
Do Now Mobile or PEP@Work have ads?
Which is updated more often, Now Mobile or PEP@Work?
Other comparisons
