Tekion vs Helion Technologies

Tekion is the newest and only cloud-native, an end-to-end comprehensive platform in the automotive retail industry. Our application connects all core operations in one, seamless end-to-end platform – variable operations, fixed operations, IoT and ML/AI. Our cloud-native platform is built with the most modern technology available. Our dealer partners can expect: · A highly scalable application with easy setup options · Seamless and consistent feature upgrades · Little to no downtime – outages are often detected before the end-user experiences them · The highest levels of data security and resolution management Tekion simplifies daily operations through: · A configurable, intelligent platform – we modify the application to your business · Streamlined workflows – do more in fewer “clicks” · Improved visibility – comprehensive information in one screen · Reduced training time – easy to learn, easy to use and remarkably fast · Mobility – mobile capable so you can conduct business on the move · Digital capabilities – critical data points reveal operational insights

Helion customers can communicate with support, track tickets, & monitor dealership IT KPIs. With Helion’s mobile application clients can securely contact the Helion support team with the click of a button. This application is only available to Helion clients. Helion is the largest managed IT service provider focusing specifically on the needs of automobile and heavy truck dealers. The Helion Mobile application represents the first mobile app that dealers can use to ensure that their IT environment is running at peak performance. With Helion Mobile, dealership personnel can: Submit new support tickets Check the status of support tickets previously submitted View submitted tickets by timeframe (month, year, all time) or by status (pending, resolved) Message with a Helion support team member about your ticket Maintain a easy to view thread of communication with a Helion support team member regarding your ticket Attach screenshots of your issue to a ticket Call Helion support with the click of a button Monitor overall IT performance with the Helion Mobile key performance indicator (KPI) dashboard