Lebara vs JB Hi
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Lebara
Easily activate new services, monitor your data and call minutes, and manage your mobile plan. Recharge your account with various payment options and purchase add-ons or roaming packs.
- Activate new service
- Check data and call usage
- Manage mobile plans
- Purchase add-ons and roaming
- Recharge account
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Activate your service: Get on board and activate your service with just a few simple clicks. Check your usage (Dashboard): See how much of your included data, data bank balance, main balance and international call minutes you have left. Manage your plan: Change/upgrade plans & manage auto-debits. You can also purchase add-ons or international roaming packs. Manage recharges: Recharge your service using credit card, voucher or PayPal. General terms: The features of the app are subject to change. The app is free but download charges apply for downloading from App Store. Non Lebara customers can download the app however data charges may apply as per your plan rate. When accessing the app overseas, international roaming charges will apply.
JB Hi
Manage your mobile services, track usage, and make payments easily. Access international roaming, filter scam messages, and get support from experts. Recharge prepaid plans and stay updated on network status.
- Secure sign-in with two-step verification
- Manage Pre-Paid SIM and mobile broadband
- International roaming and day passes
- Filter scam text messages
- Direct messaging support
- Secure payment management
- Track network outages
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The JB Hi-Fi Mobile app, powered by Telstra, is the easiest way to manage your JB Hi-Fi Mobile services in one place. You can find information about your usage, payments and support. Access helpful features with JB Hi-Fi Mobile app, including: • Sign in securely with two-step verification • View and manage your Pre-Paid SIM, Upfront Mobile and Upfront Mobile Broadband services • Take your service overseas with International Roaming and Day Passes • Filter scam text messages • ‘Message us’ to contact a dedicated team of JB Hi-Fi Mobile experts for help and support • Make payments securely, change payment methods, set up auto payments, request payment extensions and view current and past payments • Update contact details in your ‘Profile’ • Track Telstra network outages • 5G network access on eligible plans • Pre-Paid SIM customers can recharge quickly, buy more data, check payment balance, track usage and recharge history If you’re new here, simply download the app and sign in with the username you created when you registered your JB Hi-Fi Mobile service – then you’re good to go!
Screenshots
Verdict
The clearest difference is rating: JB Hi at 4.3 against Lebara's 2.0. Lebara's advantage is review sentiment (17% vs 4%) and monetization model (free vs ad-supported). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
JB Hi holds the better App Store score, 4.3 against 2.0. Both are backed by a comparable volume of ratings — 7 and 6 respectively. Written reviews complicate that: 17% of Lebara's written reviews are positive against 4% of JB Hi's, so the app with the better star average is not the one people write more warmly about.
Lebara ships an update every 2 months, JB Hi every 6 weeks. Both last shipped on November 7, 2026.
| Parameter | Lebara | JB Hi |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (7 ratings) | 4.3 (6 ratings) — better |
| Positive reviews | 17.2% of reviews — better | 3.8% of reviews |
| Number of ratings | 7 — better | 6 |
| Update frequency | Every 2 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone, iPod | iPhone, iPad |
| Requires iOS | 15.1 — better | 17.0 |
| Further details — not scored | ||
| Size | 38 MB | 285 MB |
| Age rating | 4+ | 4+ |
| Developer | Vodafone Hutchison Australia | Telstra Corporation Ltd |
Customer experience
Lebara
JB Hi
User reviews
Lebara
From 7 App Store ratingsWhat we love
- 👍 Great user interface design
- 👍 Simplistic and user-friendly app
- 👍 Informative usage meter
- 👍 Express recharge feature
- 👍 Clean and minimalist layout
Room to improve
- 🐛 Activation issues are rampant
- 🐛 Payment rejections and card issues
- 🐛 Poor network coverage/signal
- 🐛 Data runs out quickly
- 🐛 SIM card activation failures
JB Hi
From 6 App Store ratingsWhat we love
- 💡 Bright LED lights quality
- 👍 Support team responsive and helpful
- ✅ App functions when it works properly
Room to improve
- 🐛 Sign-in failures and authentication errors
- 🐛 Phone number validation rejects valid numbers (04 prefix issue)
- 🐛 Account creation fails with 'details don't match' error
- 🐛 App freezes and hangs frequently
- 🐛 Login credentials work on website but not app
Bugs and requests
Lebara
Reported bugs
21 issues- Chat box design not responsive for iPhone 16 Pro
- App keeps logging me out
- SIM number not found error during activation
- Blank white screen on login
- App charged multiple times for data
Show 16 moreShow fewer
- PIN reset not working
- Data usage discrepancies
- App crashes or becomes unresponsive
- Services blocked without prior notification
- Cannot make phone calls frequently
- App not working after update
- Can't open app since recent update
- Notification sounds even on silent mode
- Password text field triggers numeric keyboard
- Camera scan issues for activation
- No submit/confirm button in app for activation
- Cannot add ID other than credit card
- Proof of ID issues (credit card only)
- App suddenly asks for password that was never set up
- Cannot change information by yourself
- App is confusing and doesn't let you follow instructions
Requested features
9 requests- Option to upload photo or screenshot in reviews
- Feature to see previous conversation with Lebara
- Dark mode option
- Live data tracking in the app
- Ability to order 180-day deals as eSIM
Show 4 moreShow fewer
- Simpler way to order eSIM from within the app
- Option to update address within the app
- More inclusive input validation for names
- Fix numeric keyboard issue for password field
JB Hi
Reported bugs
19 issues- Sign-in fails despite correct credentials
- Phone number validation incorrectly rejects valid numbers
- Account creation error: 'details don't match our records'
- App freezes and hangs on multiple screens
- Password recovery emails not delivered
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- Facial recognition authentication fails
- Credentials work on website but not in app
- App displays incomplete monthly data (less than full month)
- Data usage tracking doesn't align with recorded features
- Messaging send button becomes unresponsive
- Unexpected auto-renewal of roaming packages
- Recurring data transfers causing unexplained charges
- Card scanner temperamental with frequent errors
- App fails to load services after login
- Multiple account handling causes app to become useless
- App reloads mobile number box repeatedly before settling
- Payment page fails to load
- Chat bot cannot understand basic English
- App crashes on latest update
Requested features
15 requests- Full bill PDF with detailed usage breakdown
- Support for multiple payment methods (PayPal, Apple Pay, Google Pay)
- Ability to upgrade/downgrade plans within app
- Access to invoices older than 1 year
- Easy plan cancellation options
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- Payment method update functionality
- International calling pack cancellation feature
- Accurate data usage tracking and reporting
- Contract details and payout information display
- Support for non-Telstra login methods (Google, Facebook)
- Support for New Zealand phone numbers
- Integration with existing JB HiFi accounts
- Unified billing across Telstra and JB HiFi services
- Dark mode option
- Better messaging interface with reliable send functionality
In-app purchases
Lebara
No in-app purchases
JB Hi
No in-app purchases
