myGov vs Lebara
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
myGov
Access Australian government services securely on your mobile device. Manage your inbox messages, access services quickly, and store digital cards and certificates in a digital wallet. Simplifies interactions with government agencies.
- Secure mobile sign-in
- Manage inbox messages
- Quick service access
- Digital wallet for cards and certificates
- Easy government interaction
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Official Australian Government myGov app to use myGov on your mobile. The myGov app makes dealing with government simple and easy. You can use this app to: • securely sign in to myGov on your mobile with a myGov app PIN, Touch ID or Face ID • easily view and manage your myGov Inbox messages • quickly access your services • store some government digital cards and certificates in the digital wallet. You need a myGov account to set up the app. If you don’t have an account, create one on the myGov site, go to my.gov.au To find out more go to my.gov.au/app myGov is not the same as myID (formerly myGovID). myID is the Australian Government’s Digital Identity app. For more information about myID go to myid.gov.au
Lebara
Easily activate new services, monitor your data and call minutes, and manage your mobile plan. Recharge your account with various payment options and purchase add-ons or roaming packs.
- Activate new service
- Check data and call usage
- Manage mobile plans
- Purchase add-ons and roaming
- Recharge account
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Activate your service: Get on board and activate your service with just a few simple clicks. Check your usage (Dashboard): See how much of your included data, data bank balance, main balance and international call minutes you have left. Manage your plan: Change/upgrade plans & manage auto-debits. You can also purchase add-ons or international roaming packs. Manage recharges: Recharge your service using credit card, voucher or PayPal. General terms: The features of the app are subject to change. The app is free but download charges apply for downloading from App Store. Non Lebara customers can download the app however data charges may apply as per your plan rate. When accessing the app overseas, international roaming charges will apply.
Screenshots
Verdict
The clearest difference is rating: myGov at 2.3 against Lebara's 2.0. myGov also leads on update cadence (monthly vs every 2 months). Lebara's advantage is review sentiment (17% vs 6%). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
myGov holds the better App Store score, 2.3 against 2.0. Both are backed by a comparable volume of ratings — 18 and 7 respectively. Written reviews complicate that: 6% of myGov's written reviews are positive against 17% of Lebara's, so the app with the better star average is not the one people write more warmly about.
myGov ships an update monthly, Lebara every 2 months. The most recent releases landed on October 16, 2026 and October 14, 2026 respectively.
| Parameter | myGov | Lebara |
|---|---|---|
| Price | Free | Free |
| Rating | 2.3 (18 ratings) — better | 2.0 (7 ratings) |
| Positive reviews | 6.3% of reviews | 17.2% of reviews — better |
| Number of ratings | 18 — better | 7 |
| Update frequency | Monthly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.6 | 15.1 — better |
| Further details — not scored | ||
| Size | 17 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | Services Australia | Vodafone Hutchison Australia |
Customer experience
myGov
Lebara
User reviews
myGov
From 18 App Store ratingsWhat we love
- 🚀 Easy to use
- 🔒 Secure login options
- 👍 Convenient access to government services
- 👍 Wallet integration for cards
Room to improve
- 🐛 Frequent crashes and bugs
- 🔍 Difficult to navigate and access information
- ⏱️ Slow performance and loading times
- 🔒 Overly complex authentication process
- 🤔 Confusing user interface
Lebara
From 7 App Store ratingsWhat we love
- 👍 Great user interface design
- 👍 Simplistic and user-friendly app
- 👍 Informative usage meter
- 👍 Express recharge feature
- 👍 Clean and minimalist layout
Room to improve
- 🐛 Activation issues are rampant
- 🐛 Payment rejections and card issues
- 🐛 Poor network coverage/signal
- 🐛 Data runs out quickly
- 🐛 SIM card activation failures
Bugs and requests
myGov
Reported bugs
5 issues- Unable to log in or access services
- Inbox messages not loading or disappearing
- Compatibility issues with newer devices
- Inability to submit job applications or evidence
- Incorrect information displayed in app
Requested features
5 requests- Improve app stability and reliability
- Simplify login and authentication process
- Enhance user interface and navigation
- Add ability to print or download documents
- Improve integration with other government apps
Lebara
Reported bugs
21 issues- Chat box design not responsive for iPhone 16 Pro
- App keeps logging me out
- SIM number not found error during activation
- Blank white screen on login
- App charged multiple times for data
Show 16 moreShow fewer
- PIN reset not working
- Data usage discrepancies
- App crashes or becomes unresponsive
- Services blocked without prior notification
- Cannot make phone calls frequently
- App not working after update
- Can't open app since recent update
- Notification sounds even on silent mode
- Password text field triggers numeric keyboard
- Camera scan issues for activation
- No submit/confirm button in app for activation
- Cannot add ID other than credit card
- Proof of ID issues (credit card only)
- App suddenly asks for password that was never set up
- Cannot change information by yourself
- App is confusing and doesn't let you follow instructions
Requested features
9 requests- Option to upload photo or screenshot in reviews
- Feature to see previous conversation with Lebara
- Dark mode option
- Live data tracking in the app
- Ability to order 180-day deals as eSIM
Show 4 moreShow fewer
- Simpler way to order eSIM from within the app
- Option to update address within the app
- More inclusive input validation for names
- Fix numeric keyboard issue for password field
In-app purchases
myGov
No in-app purchases
Lebara
No in-app purchases
