CuraCall vs MaimoCare

Being in the Home Care business, it is inevitable, that a simple call from a caregiver result in a Domino effect. Remember that Saturday morning, when your caregiver canceled her shift 5 minutes after the shift’s starting time? • The patient called, • the caregiver called, • family members called... • Even if you managed to save the day, your client was probably still unhappy with how the issue was handled. One small misstep in the workflow process can make a deep impact throughout your Homecare company. You ensure the policies and procedures are in place, however when someone on your team does not follow-up, where does accountability fall short? Imagine a system that makes the decisions, based on your protocols and directives…and catch those common missteps midstream, without error. Let me introduce you to CuraCall! At CuraCall, we keep home care connected with our Multi-Lingual Staff, managing your diverse patient populations with reliability and compassion, enhancing patient access and improving satisfaction. It is our belief, CuraCall separates itself from the competition, • by specializing in the home health industry • informing clients about a missed workflow step • and where process improvements can be initiated, • based on over 25 years of management experience in this domain. Furthermore, we developed everything from the back end, so the agent must only determine the caller's need…. providing your callers with the highest level of customer service. Our Business Intelligence Dashboard and reporting tools deliver data, in real-time that… • Expands your Case Coordination Collaboration, reducing the average time of conflict resolution, improving patient outcomes, and raising productivity • Increases your referrals, with quicker response times • And analyzes the efficiency of your OnCall staff for evaluations, reducing your cost for 24-hour support All while ensuring PHI through HIPAA Compliance. CuraCall gives your OnCall Staff the information they need to improve workflows across the Home Care Agency… from the Contact Center to the Caregiver to the Patient's bedside. It involves everyone within your organization • from Coordinators • to Clinical Team • to your Home Health Aides • to Human Resources • and Payroll Staff, all accessed from a computer, tablet, or mobile device. Our customized notifications and escalations deliver calls, determined by you… • to ensure the Correct OnCall is reached • While capturing the follow-up notes • And providing the ability to Forwarding information, if further follow-up is needed. No more emails unanswered, no more calls lost in voice mail. Now, all in one place, streamlined and documented for accountability, on every level. Let CuraCall help you in your digital transformation journey, where automation and data-driven decision-making, takes a front seat ahead of manual errors and heuristic judgments... Keeping your clients and staff happy, Even when a Saturday morning didn’t go as planned.

Find a doctor, schedule appointments, and access your health records seamlessly with MaimoCare, the patient-facing app from Maimonides Health. KEY FEATURES FIND A DOCTOR: Search Maimonides' provider directory by name, specialty, and conditions treated. SCHEDULE APPOINTMENTS: View real-time availability and schedule (or reschedule) appointments on-line. We're continually expanding the number of providers offering self-scheduling. Guest users (ages 16+) may schedule visits without registering for MaimoCare but cannot reschedule/cancel without registration. COMPLETE E-FORMS: Review and sign many of the forms that your doctor requires from the comfort of your home. Your E-Forms (electronic forms) are available up to 5 days before your scheduled appointment. Completing E-Forms before your visit can save you time at your appointment. E-Forms are available in 10 languages with the assistance of our multilingual support. EMERGENCY DEPARTMENT PRE-ARRIVAL: Our Bay Ridge and newly opened Children’s Emergency Departments are ready for you and now you can notify them of your intended arrival time and why you are visiting the emergency department. SCHEDULED VIRTUAL VISITS: Connect with a Maimonides provider via a scheduled virtual visit. Check with your provider to see if virtual visits are available. 24/7 VIRTUAL URGENT CARE: For immediate care needs, access virtual urgent care providers who treat a range of non-emergency issues. MULTILINGUAL TRANSLATION: With MaimoCare's multilingual support, you can now view the app in Arabic, Bengali, Chinese, Haitian Creole, Hebrew, Polish, Russian, Spanish, Urdu, and Uzbek. ACCESS YOUR HEALTH RECORDS: Link your MaimoCare account to your Follow My Health account for instant access to your healthcare information, including lab results and medical history. SECURE BILL PAYMENT: Access and securely pay your bills right from the app. ABOUT US: Maimonides Health is Brooklyn’s largest healthcare system, with 1,900 physicians serving over 350,000 patients each year through the system’s three hospitals and more than 80 community-based practices and outpatient centers. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children’s Hospital, Brooklyn’s only children’s hospital and only pediatric trauma center. Maimonides’ clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.