NYP Connect vs CuraCall

NYP Connect is a health app that brings medical care and services right to your fingertips. NYP Connect connects you with experts from Weill Cornell and Columbia, 7 days a week, for health needs such as virtual urgent care, video visits with physicians, medical chart and record information, and more all on your mobile or tablet device. APP FEATURES: Find a Doctor: Looking for a new health care provider? Find medical care based on specialty, location, health insurance, and even language. Connect to the NYP Patient Portal: Already a patient? Virtually manage your health care. Schedule doctor appointments, access your medical records, message your doctor, check test results, pay bills, and more. Virtual Urgent Care: For non-life-threatening illnesses or injuries, connect with one of our Emergency or Pediatric Emergency Medicine Physicians from Columbia or Weill Cornell Medicine through a live video chat 7 days a week between 8:00 AM and Midnight. Video Visits: Skip the trip to the doctor’s office and video chat with your doctor instead. Telehealth visits are a quick, convenient way to communicate with your healthcare team to address your medical needs. Health Matters: Stay up-to-date on the latest science and medical breakthroughs, care and wellness news taking place at NewYork-Presbyterian. Hospital Guides: Enhance your visit or stay at any NewYork-Presbyterian hospital. Access important phone numbers, transportation & patient guides, navigation tools to help you find your way around, and more.

Being in the Home Care business, it is inevitable, that a simple call from a caregiver result in a Domino effect. Remember that Saturday morning, when your caregiver canceled her shift 5 minutes after the shift’s starting time? • The patient called, • the caregiver called, • family members called... • Even if you managed to save the day, your client was probably still unhappy with how the issue was handled. One small misstep in the workflow process can make a deep impact throughout your Homecare company. You ensure the policies and procedures are in place, however when someone on your team does not follow-up, where does accountability fall short? Imagine a system that makes the decisions, based on your protocols and directives…and catch those common missteps midstream, without error. Let me introduce you to CuraCall! At CuraCall, we keep home care connected with our Multi-Lingual Staff, managing your diverse patient populations with reliability and compassion, enhancing patient access and improving satisfaction. It is our belief, CuraCall separates itself from the competition, • by specializing in the home health industry • informing clients about a missed workflow step • and where process improvements can be initiated, • based on over 25 years of management experience in this domain. Furthermore, we developed everything from the back end, so the agent must only determine the caller's need…. providing your callers with the highest level of customer service. Our Business Intelligence Dashboard and reporting tools deliver data, in real-time that… • Expands your Case Coordination Collaboration, reducing the average time of conflict resolution, improving patient outcomes, and raising productivity • Increases your referrals, with quicker response times • And analyzes the efficiency of your OnCall staff for evaluations, reducing your cost for 24-hour support All while ensuring PHI through HIPAA Compliance. CuraCall gives your OnCall Staff the information they need to improve workflows across the Home Care Agency… from the Contact Center to the Caregiver to the Patient's bedside. It involves everyone within your organization • from Coordinators • to Clinical Team • to your Home Health Aides • to Human Resources • and Payroll Staff, all accessed from a computer, tablet, or mobile device. Our customized notifications and escalations deliver calls, determined by you… • to ensure the Correct OnCall is reached • While capturing the follow-up notes • And providing the ability to Forwarding information, if further follow-up is needed. No more emails unanswered, no more calls lost in voice mail. Now, all in one place, streamlined and documented for accountability, on every level. Let CuraCall help you in your digital transformation journey, where automation and data-driven decision-making, takes a front seat ahead of manual errors and heuristic judgments... Keeping your clients and staff happy, Even when a Saturday morning didn’t go as planned.