Dynamics 365 Field Service vs ASAP
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Dynamics 365 Field Service
Empower field service workers with a mobile app designed for their needs. Access and interact with critical data even without internet connectivity, thanks to robust offline capabilities. Data sync keeps the back office updated on work performed.
- Robust offline capabilities
- Periodic data sync
- Customizable on Power Apps platform
- Access and interact with data
- Designed for field service workers
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Our next generation Field Service app powered by Dynamics 365. Go to http://aka.ms/FSMFeatures for more information about the app and our Field Service solutions. The Field Service mobile app is specifically crafted to the field service worker’s needs with features such as robust offline capabilities to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity. Periodic data sync keeps the back-office informed of work being performed, so that the proper actions can be taken or kick-started as appropriate. Built on the Microsoft Power Apps platform, the mobile application is entirely customizable to define what types of data field service workers can access and much more. By installing this app, you agree to the terms at https://go.microsoft.com/fwlink/?linkid=2238123
ASAP
Access all your help-center services directly from your iPhone. This application showcases how a restaurant can utilize its features to manage customer support.
- Access help-center services
- iPhone compatibility
- Restaurant service example
- Zoho Desk integration
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ASAP demo app lets customers access all their help-center services from their iPhones. We have taken the example of a restaurant to demonstrate the ASAP add-on.
Screenshots
Verdict
The clearest difference is review sentiment: ASAP at 100% against Dynamics 365 Field Service's 5%. Dynamics 365 Field Service's advantage is update cadence (every 3 weeks vs every 6 weeks). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Dynamics 365 Field Service ships an update every 3 weeks, ASAP every 6 weeks. The most recent releases landed on November 7, 2026 and November 3, 2026 respectively.
| Parameter | Dynamics 365 Field Service | ASAP |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (229 ratings) — better | — |
| Positive reviews | 4.7% of reviews | 100.0% of reviews — better |
| Number of ratings | 229 — better | — |
| Update frequency | Every 3 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 148 MB | 45 MB |
| Age rating | 4+ | 4+ |
| Developer | Microsoft Corporation | Zoho Corporation |
Customer experience
Dynamics 365 Field Service
ASAP
Bugs and requests
Dynamics 365 Field Service
Reported bugs
4 issues- Constant login issues and never-ending login loops
- Randomly crashes or resets to home screen
- Syncing and saving errors, lost progress
- Incompatible with certain devices/OSes
Requested features
4 requests- Offline mode with full functionality
- Streamlined, intuitive UI designed for field work
- Batch/bulk upload and update capabilities
- Improved performance and stability
ASAP
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Dynamics 365 Field Service
No in-app purchases
ASAP
No in-app purchases
Questions
Is Dynamics 365 Field Service free?
Is ASAP free?
Do Dynamics 365 Field Service or ASAP have ads?
Which is updated more often, Dynamics 365 Field Service or ASAP?
Other comparisons
