Dynamics 365 Field Service vs SAWIN
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Dynamics 365 Field Service
Empower field service workers with a mobile app designed for their needs. Access and interact with critical data even without internet connectivity, thanks to robust offline capabilities. Data sync keeps the back office updated on work performed.
- Robust offline capabilities
- Periodic data sync
- Customizable on Power Apps platform
- Access and interact with data
- Designed for field service workers
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Our next generation Field Service app powered by Dynamics 365. Go to http://aka.ms/FSMFeatures for more information about the app and our Field Service solutions. The Field Service mobile app is specifically crafted to the field service worker’s needs with features such as robust offline capabilities to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity. Periodic data sync keeps the back-office informed of work being performed, so that the proper actions can be taken or kick-started as appropriate. Built on the Microsoft Power Apps platform, the mobile application is entirely customizable to define what types of data field service workers can access and much more. By installing this app, you agree to the terms at https://go.microsoft.com/fwlink/?linkid=2238123
SAWIN
This app streamlines service calls for HVAC technicians, plumbers, and electricians. It offers features for dispatching, invoicing, payment collection, and detailed service and equipment history tracking. Users can also create purchase orders, checklists, estimates, and authorize work.
- Service call dispatching
- Invoicing with parts/items
- Payment collection
- Before/after work photos
- Service and equipment history
- Purchase order creation
- Checklist completion
- Estimate building
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Sawin mobile app is an easy to use, productive, reliable, and result oriented app that helps everyday HVAC technicians, Plumbers, Electricians provide exceptional customer service day in day out. App is geared with useful features like Dispatching\Arriving\Completing the service calls, invoicing – add parts or other items to the invoice, payment collection, take pictures to show before\after work, show service history, equipment history, create purchase orders, compete check list, build estimates, authorise work, and much, much more.
Screenshots
Verdict
The clearest difference is rating: Dynamics 365 Field Service at 1.7 against SAWIN's 1.0. Dynamics 365 Field Service also leads on ratings volume (229 vs 13). SAWIN's advantage is iOS requirement (13.0 vs 16.0). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Dynamics 365 Field Service holds the better App Store score, 1.7 against 1.0. That said, the two scores are not equally well evidenced: Dynamics 365 Field Service has 229 ratings behind it against 13, so its average is the more settled of the two. Written reviews point the same way: 5% of Dynamics 365 Field Service's written reviews are positive against 0% of SAWIN's.
Dynamics 365 Field Service ships an update every 3 weeks, SAWIN fortnightly. The most recent releases landed on November 7, 2026 and November 3, 2026 respectively.
| Parameter | Dynamics 365 Field Service | SAWIN |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (229 ratings) — better | 1.0 (13 ratings) |
| Positive reviews | 4.7% of reviews — better | 0.0% of reviews |
| Number of ratings | 229 — better | 13 |
| Update frequency | Every 3 weeks | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 148 MB | 44 MB |
| Age rating | 4+ | 4+ |
| Developer | Microsoft Corporation | Service Automation, Inc |
Customer experience
Dynamics 365 Field Service
SAWIN
Bugs and requests
Dynamics 365 Field Service
Reported bugs
4 issues- Constant login issues and never-ending login loops
- Randomly crashes or resets to home screen
- Syncing and saving errors, lost progress
- Incompatible with certain devices/OSes
Requested features
4 requests- Offline mode with full functionality
- Streamlined, intuitive UI designed for field work
- Batch/bulk upload and update capabilities
- Improved performance and stability
SAWIN
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Dynamics 365 Field Service
No in-app purchases
SAWIN
No in-app purchases
Questions
Is Dynamics 365 Field Service free?
Is SAWIN free?
Which has better reviews, Dynamics 365 Field Service or SAWIN?
Do Dynamics 365 Field Service or SAWIN have ads?
Which is updated more often, Dynamics 365 Field Service or SAWIN?
Other comparisons
