ECI MobileTech vs Nexera TFA

MobileTech gives your technicians the ability to get service call information, manage service activities, and input data while out in the field. With a real-time connection to e-automate, MobileTech reduces office staff workloads, increases accuracy and improves inventory management. MobileTech features include: • Empower techs to manage their own calls and inventory • Quickly view parts availability from all warehouses, including technician car stock • Real-time GPS monitoring • View technician activity through the dispatch console • Perform tech-to-tech parts transfers • Add file attachments to service calls • Capture and store signatures • Easily search calls by status, tech, customer, or equipment • Individual and group tech-to-tech chat for faster service completion time

TFA — Technician Field Assistant — turns scattered service data into a briefing for the call in front of you. Every dealer already generates the information that would make a service call go better: history on this machine, what usually works, which parts are needed, and documentation for the model. It just lives in different systems, different notes, and different people's heads — never assembled for the technician standing at the machine. TFA assembles it, before the call and during it. BEFORE YOU ARRIVE Open a call and read one briefing: what this machine has done before, what is likely wrong, the parts usually needed to fix it, and whether they are already on your van. WHILE YOU DIAGNOSE Ask about the call in your own words. TFA answers from your dealer's service history, the manufacturer's documentation, and service patterns drawn from across Nexera's national dealer network — not a generic web search. BUILT ON MORE THAN ONE DEALER'S HISTORY A single dealer may only have a handful of past calls for a given failure on a given model. Nexera's network has far more. TFA draws on that broader, privacy-protected pattern of real outcomes so every technician — new or experienced, on their usual route or covering someone else's — works with the same level of insight a senior tech would bring. THE DOCUMENTATION, ALREADY FILTERED Manuals, bulletins, and procedures for the machine in front of you, without scrolling through a library to find them. FEWER RETURN TRIPS Recommended parts are checked against available carstock before the technician leaves, cutting down on hold-for-parts callbacks and the cost that comes with each one. TFA is provided to technicians by their dealership or service organization. An account from your employer is required to sign in; accounts cannot be created in the app.