iCOMM Connectivity vs ConcordPay
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
iCOMM Connectivity
Remotely manage compatible water heaters with this app. Monitor temperature, operating modes, and receive diagnostic notifications. Optimize energy usage by aligning with utility programs.
- Remote water heater management
- Temperature and mode control
- Diagnostic fault notifications
- Utility program alignment
- Easy setup process
Read full descriptionHide full description
With options to control temperature and operating mode, the iCOMM™ Mobile App is designed for: A. O. Smith, State, American, Lochinvar, and Reliance water heaters. It features the iCOMM™ connectivity platform, the latest technology for remote water heater management. Through an easy setup process, connect all your iCOMM™ enabled water heaters to the app. Once connected, you’ll gain access to diagnostic fault notifications, settings for your water heaters and much more. Designed for Homeowners & Professionals iCOMM™ Connectivity Platform Stay connected to your water heater. Monitor temperature, schedules and more with peace of mind and total control. Operation Mode Choose your ideal operating mode, depending on how you use your water heater. Demand Response and Time-of-Use Alignment Align your water heater to your utility company’s Demand Response or Time-of-Use programs rate plans through the app to save energy.
ConcordPay
Manage your accounts and payments conveniently from anywhere with this intuitive mobile application. Enjoy a user-friendly interface, secure transactions, and quick issue resolution. Gain financial clarity with detailed statements and breakdowns.
- On-the-go account management
- Intuitive user interface
- Secure financial transactions
- Cross-platform consistency
- Quick issue resolution
- Detailed transaction breakdowns
Read full descriptionHide full description
Anywhere, Anytime Access: Manage your account and payments on-the-go with the intuitive Concord Pay mobile app. User-Friendly Experience: Navigating your financial tasks becomes a breeze with Concord Pay's easy-to-use interface. Secure Transactions: Rest easy knowing your financial data and transactions are protected with top-notch security measures. Consistency Across Platforms: Whether using Concord Pay or accessing myaccountinfo.com, experience a unified and consistent platform. Quick Issue Resolution: Integrated with MAI, any issues or questions are swiftly addressed, ensuring minimal response time. Financial Clarity: Detailed statements and breakdowns provide clarity on all your transactions, helping you make informed decisions.
Screenshots
Verdict
The clearest difference is device support: iCOMM Connectivity at 3 against ConcordPay's 1. On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
iCOMM Connectivity ships an update every 3 months, ConcordPay every 2 months. The most recent releases landed on October 22, 2026 and October 17, 2026 respectively.
| Parameter | iCOMM Connectivity | ConcordPay |
|---|---|---|
| Price | Free | Free |
| Rating | 1.2 (397 ratings) — better | — |
| Positive reviews | 3.3% of reviews — better | 0.0% of reviews |
| Number of ratings | 397 — better | — |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.1 — better | 16.1 |
| Further details — not scored | ||
| Size | 33 MB | 15 MB |
| Age rating | 4+ | 4+ |
| Developer | A. O. Smith | Concord Servicing |
Customer experience
iCOMM Connectivity
ConcordPay
Bugs and requests
iCOMM Connectivity
Reported bugs
19 issues- App loses water heater registration without warning
- QR code scanner fails to recognize valid codes
- Manual serial number entry rejected despite correct input
- Session expires within 15-30 seconds of login
- App crashes when attempting to set schedules
Show 14 moreShow fewer
- Service outage messages persist for weeks
- App forgets user credentials between sessions
- Bluetooth connection fails despite device visibility
- Graph/trend plotting broken after updates
- Hot water availability gauge displays incorrect information
- App freezes on splash screen with no error message
- Temperature changes in app don't reflect on actual heater
- Dirty air filter alerts don't clear after cleaning
- App doesn't update when switching between other applications
- Registration process fails with 'unexpected error' messages
- App incompatible with 5GHz WiFi networks
- Latest version broke daily usage graph functionality
- Temperature range artificially lowered without user consent
- App won't open after iOS/system updates
Requested features
17 requests- Real-time current water temperature display
- Hourly energy usage breakdown (not just daily/monthly)
- Simple on/off scheduling by time of day
- Temperature scheduling for specific times
- Data export capability
Show 12 moreShow fewer
- Persistent login sessions without forced logouts
- Instant power consumption readings
- Estimated time to reach target temperature
- Leak detection alerts and notifications
- Integration with smart home platforms (Apple Home, SmartThings)
- Better QR code scanning with modern camera support
- In-app contact/support messaging
- Ability to control heater without physical access for setup
- Comparison of usage across different time periods
- Detailed telemetry and diagnostic information
- Automatic schedule adjustments based on utility rates
- Current heating element status display
ConcordPay
Not enough reviews yet to summarise bugs or requests.
In-app purchases
iCOMM Connectivity
No in-app purchases
ConcordPay
No in-app purchases
Questions
Is iCOMM Connectivity free?
Is ConcordPay free?
Do iCOMM Connectivity or ConcordPay have ads?
Which is updated more often, iCOMM Connectivity or ConcordPay?
Other comparisons
