iCOMM Connectivity vs kumo cloud® legacy
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
iCOMM Connectivity
Remotely manage compatible water heaters with this app. Monitor temperature, operating modes, and receive diagnostic notifications. Optimize energy usage by aligning with utility programs.
- Remote water heater management
- Temperature and mode control
- Diagnostic fault notifications
- Utility program alignment
- Easy setup process
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With options to control temperature and operating mode, the iCOMM™ Mobile App is designed for: A. O. Smith, State, American, Lochinvar, and Reliance water heaters. It features the iCOMM™ connectivity platform, the latest technology for remote water heater management. Through an easy setup process, connect all your iCOMM™ enabled water heaters to the app. Once connected, you’ll gain access to diagnostic fault notifications, settings for your water heaters and much more. Designed for Homeowners & Professionals iCOMM™ Connectivity Platform Stay connected to your water heater. Monitor temperature, schedules and more with peace of mind and total control. Operation Mode Choose your ideal operating mode, depending on how you use your water heater. Demand Response and Time-of-Use Alignment Align your water heater to your utility company’s Demand Response or Time-of-Use programs rate plans through the app to save energy.
kumo cloud® legacy
This utility app provides continued support for older PAC-WHS01WF-E adapters that are not compatible with the newer Comfort app. Users are encouraged to upgrade their adapters to newer hardware as this version will be decommissioned soon.
- Legacy adapter support
- Compatibility for older models
- Information on adapter upgrades
- Decommissioning notifications
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A new version of the kumo cloud app called Comfort app is available in the App store. This version of the kumo cloud app is available just to support the existing old PAC-WHS01WF-E adapters as they do not work with the new Comfort app. There’s a campaign already launched to help upgrade the PAC-WHS01WF-E adapters to the new hardware and the consumers have been contacted through email. Please upgrade the adapters to the PAC-USWHS002-WF-2 as soon as possible as the kumo cloud app will be decommissioned soon.
Screenshots
Verdict
The clearest difference is rating: kumo cloud® legacy at 4.1 against iCOMM Connectivity's 1.2. iCOMM Connectivity's advantage is ratings volume (397 vs 77). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
kumo cloud® legacy holds the better App Store score, 4.1 against 1.2. That said, the two scores are not equally well evidenced: iCOMM Connectivity has 397 ratings behind it against 77, so its average is the more settled of the two. Written reviews complicate that: 3% of iCOMM Connectivity's written reviews are positive against 0% of kumo cloud® legacy's, so the app with the better star average is not the one people write more warmly about.
| Parameter | iCOMM Connectivity | kumo cloud® legacy |
|---|---|---|
| Price | Free | Free |
| Rating | 1.2 (397 ratings) | 4.1 (77 ratings) — better |
| Positive reviews | 3.2% of reviews — better | 0.0% of reviews |
| Number of ratings | 397 — better | 77 |
| Update frequency | Every 3 months | — |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 | 15.0 — better |
| Further details — not scored | ||
| Size | 33 MB | 65 MB |
| Age rating | 4+ | 4+ |
| Developer | A. O. Smith | Mitsubishi Electric US, INC. |
Customer experience
iCOMM Connectivity
kumo cloud® legacy
Bugs and requests
iCOMM Connectivity
Reported bugs
19 issues- App loses water heater registration without warning
- QR code scanner fails to recognize valid codes
- Manual serial number entry rejected despite correct input
- Session expires within 15-30 seconds of login
- App crashes when attempting to set schedules
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- Service outage messages persist for weeks
- App forgets user credentials between sessions
- Bluetooth connection fails despite device visibility
- Graph/trend plotting broken after updates
- Hot water availability gauge displays incorrect information
- App freezes on splash screen with no error message
- Temperature changes in app don't reflect on actual heater
- Dirty air filter alerts don't clear after cleaning
- App doesn't update when switching between other applications
- Registration process fails with 'unexpected error' messages
- App incompatible with 5GHz WiFi networks
- Latest version broke daily usage graph functionality
- Temperature range artificially lowered without user consent
- App won't open after iOS/system updates
Requested features
17 requests- Real-time current water temperature display
- Hourly energy usage breakdown (not just daily/monthly)
- Simple on/off scheduling by time of day
- Temperature scheduling for specific times
- Data export capability
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- Persistent login sessions without forced logouts
- Instant power consumption readings
- Estimated time to reach target temperature
- Leak detection alerts and notifications
- Integration with smart home platforms (Apple Home, SmartThings)
- Better QR code scanning with modern camera support
- In-app contact/support messaging
- Ability to control heater without physical access for setup
- Comparison of usage across different time periods
- Detailed telemetry and diagnostic information
- Automatic schedule adjustments based on utility rates
- Current heating element status display
kumo cloud® legacy
Not enough reviews yet to summarise bugs or requests.
In-app purchases
iCOMM Connectivity
No in-app purchases
kumo cloud® legacy
No in-app purchases
Questions
Is iCOMM Connectivity free?
Is kumo cloud® legacy free?
Which has better reviews, iCOMM Connectivity or kumo cloud® legacy?
Do iCOMM Connectivity or kumo cloud® legacy have ads?
Other comparisons
