BonAppi vs Racks
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BonAppi
Order food and drinks directly from your seat and pay via your phone. Enjoy convenient table delivery or use the Click & Collect option for takeaway. Access exclusive offers and plan your next visit with room availability checks and table reservations.
- Order food and drinks from your seat
- Pay directly from your phone
- Table delivery service
- Click & Collect for takeaway
- Access exclusive offers
- Check room availability
- Reserve tables
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Sit back, relax and let the drinks flow. With BonApp you can order from the comfort of your seat and pay directly from your phone. Have your drinks and food delivered straight to your table. Some sites will also be offering a Click & Collect facility, for our new takeaway menu. Now that’s what we call service. Order food & drink in the app and pay from the comfort of your seat (Apple/Google Pay compatible) Get access to exclusive offers for app customers Check room availability and plan your next stay Reserve a table in our Bistros and Brasseries Listen to our Spotify channel Be the first to know about upcoming events
Racks
Easily book tables, browse the menu, and order food for pickup or from your table. Join the loyalty program to earn points on every purchase, redeemable for discounts.
- Book a table
- View menu
- Click and collect ordering
- Order and pay at table
- Earn loyalty points
- Redeem points for discounts
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It’s now even easier to celebrate Bristol style at Racks Bar & Kitchen. Book your table, order click and collect, order and pay from your table and join the freebie loaded Racks Royalty scheme all on the Racks App. It’s free and speedy! Features: • Book a Table • Check out the Menu • Order Click and Collect • Order and pay from your table (no queuing!) • Earn points as you spend. Earn 5 points for each £1. • Points can be redeemed against your bill • For Full Ts & Cs visit www.racks-bristol.co.uk/app-terms
Screenshots
Verdict
The clearest difference is rating: Racks at 4.8 against BonAppi's 2.5. Racks also leads on review sentiment (45% vs 5%) and monetization model (free vs ad-supported). BonAppi's advantage is ratings volume (34 vs 8). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Racks holds the better App Store score, 4.8 against 2.5. Both are backed by a comparable volume of ratings — 34 and 8 respectively. Written reviews point the same way: 5% of BonAppi's written reviews are positive against 45% of Racks's.
BonAppi ships an update every 6 months, Racks every 5 months. The most recent releases landed on September 12, 2026 and September 9, 2026 respectively.
| Parameter | BonAppi | Racks |
|---|---|---|
| Price | Free | Free |
| Rating | 2.5 (34 ratings) | 4.8 (8 ratings) — better |
| Positive reviews | 4.9% of reviews | 45.5% of reviews — better |
| Number of ratings | 34 — better | 8 |
| Update frequency | Every 6 months | Every 5 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone | iPhone |
| Requires iOS | 17.0 | 17.0 |
| Further details — not scored | ||
| Size | 34 MB | 33 MB |
| Age rating | 17+ | 17+ |
| Developer | Malmaison & Hotel du Vin | Quarter Ltd |
Customer experience
BonAppi
Racks
Bugs and requests
BonAppi
Reported bugs
6 issues- Fields for cards aren’t getting recognised for AutoFill
- App won’t load
- Unable to reset password, link doesn’t work
- Payment processing issues
- Password reset response time is very poor
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- Completion took 19 mins, then payment screen was incorrect
Requested features
23 requests- Accept Apple Pay
- Accept PayPal
- Allow guest checkout
- Improve AutoFill recognition
- Integrate with Apple account
Show 18 moreShow fewer
- Faster sign-up process
- Allow ordering at the bar
- Simplify account creation
- Improve password reset functionality
- Add dark mode option
- Improve app loading speed
- Reduce data collection
- Faster order processing
- Improve payment options
- Enable ordering at the bar
- Make sign-in process easier
- Allow ordering without an account
- Improve app design
- Streamline ordering process
- Offer table service
- Allow ordering via website with Apple Pay
- Improve password reset response time
- Upgrade the app
Racks
Not enough reviews yet to summarise bugs or requests.
In-app purchases
BonAppi
No in-app purchases
Racks
No in-app purchases
