UID Enterprise vs SureDesk

The UID Enterprise mobile app is an all-encompassing, digital resource for your employees that allows them to unlock doors within your workspace, as well as securely connect to WiFi or a corporate VPN with a single tap. UID Door Access Unlock connected doors by tapping the app’s Door icon, shaking your mobile device, or tapping it against the door’s credential reader. Designated doorkeepers can also interact with visitors via a UA Pro reader and grant access remotely. One-Click WiFi & One-Click VPN Connect to your company’s WiFi or VPN with a single tap. Get the network access you need instantly without having to constantly re-enter your username and password. Remote Call & Remote View Accept visitor calls from Access readers and unlock connected doors remotely.

SureDesk puts your IT support at your fingertips. Submit help requests, track ticket progress, and communicate with your technician — all from one app. SUBMIT & TRACK TICKETS Create support tickets in seconds. Add details, set priority, and attach files. Watch your request move from open to resolved with real-time status updates and push notifications. CHAT WITH YOUR TECH Message your assigned technician directly. No more phone tag or lost email threads — your full conversation history is saved and searchable. REAL-TIME NOTIFICATIONS Get notified the moment your ticket is updated, a technician responds, or an issue is resolved. Never wonder "did anyone see my request?" again. FULL VISIBILITY See every open and past request, who's working on it, and what's been done. Your complete support history is always at your fingertips. SECURE BY DESIGN Sign in with your company credentials and lock the app with Face ID. Your data stays protected even if you hand your phone to someone else. BUILT FOR TEAMS Every member of your team can submit their own tickets without waiting on a manager. Less bottleneck, faster resolution. --- SureDesk is provided as part of your managed IT service. Access is by invitation — contact your IT administrator to get started.