WATI vs OneInbox
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
WATI
Manage customer support and launch marketing campaigns on WhatsApp for your business. This solution offers a shared team inbox, broadcast management, and quick reply features to enhance efficiency and engagement.
- Shared Team Inbox
- WhatsApp Broadcast Management
- WhatsApp Marketing Campaigns
- Quick Reply Functionality
- Contact Management
- Mobile Access to WATI Account
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WhatsApp Business marketing & engagement solution for SMBs & enterprises! Scale your business on WhatsApp using WATI. WATI mobile app lets you access your WATI account on mobile devices. Enable customer support & launch WhatsApp marketing campaigns on the go. Requirements- - WATI account to access WhatsApp Business API features. How to get started with WATI App- Install the WATI mobile app & enter your login credentials along with the company dashboard domain provided by WATI. FEATURES: 1. Shared Team Inbox Get multi-login support for WhatsApp Business with complete team inbox functionalities. 2. WhatsApp Broadcast Manage and monitor WhatsApp Business broadcasts directly from the WATI App. 3. WhatsApp Marketing Monitor the performance of personalized WhatsApp broadcast campaigns sent to up to 100k recipients in a single click. 4. Quick Reply Quickly create & organize quick replies to boost the efficiency of the chat agents. 5. Contact Management Manage your WhatsApp contacts with filters, attributes & tags. Leverage the power of engagement on WhatsApp & scale your business. Setup your WhatsApp Business account with WATI. WATI is a Product of Clare.AI Limited and we're official business partners of WhatsApp Business APIs.
OneInbox
Consolidate all customer WhatsApp conversations into a single, organized workspace for your team. Assign chats, manage contacts, and use message templates for efficient customer communication and tracking.
- Shared team inbox for WhatsApp
- Conversation assignment to team members
- Organized contact management
- WhatsApp message template access
- Conversation status tracking (Open, Pending, Solved)
- Collaborative team workspace
- Credit visibility
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OneInbox — One Inbox. Every Conversation. OneInbox is a shared WhatsApp Business inbox designed to help teams manage customer conversations from one organised workspace. Bring your WhatsApp conversations, contacts and team workflows together so your team can respond efficiently, stay organised and keep track of every customer interaction. SHARED TEAM INBOX Manage WhatsApp conversations from a central inbox built for teams. View active chats, unread conversations and conversation status in one place. TEAM ASSIGNMENTS Assign conversations to team members so everyone knows which conversations they are responsible for and customers get the right response. CONTACT MANAGEMENT Keep customer contacts organised and quickly access the conversations and information your team needs. WHATSAPP MESSAGE TEMPLATES Access and manage approved WhatsApp message templates to communicate with customers using consistent, reusable messages. CONVERSATION MANAGEMENT Organise conversations using statuses such as Open, Pending and Solved, helping your team maintain a clear workflow. MEDIA & MESSAGING Communicate with customers using text and supported media while keeping the conversation history together in one place. TEAM WORKSPACE Bring team members together inside a shared workspace with roles and permissions designed for collaborative customer communication. WALLET & CREDIT VISIBILITY Keep track of your workspace credit information directly from OneInbox. Whether you're handling customer support, enquiries, bookings, sales conversations or everyday customer communication, OneInbox gives your team a simpler way to manage WhatsApp conversations. One inbox. Every conversation. Zero chaos. Speed improvements
Screenshots
Verdict
The clearest difference is rating: OneInbox at 5.0 against WATI's 3.7. OneInbox also leads on update cadence (every 4 days vs every 10 days). WATI's advantage is ratings volume (21 vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
OneInbox holds the better App Store score, 5.0 against 3.7. That said, the two scores are not equally well evidenced: WATI has 21 ratings behind it against 2, so its average is the more settled of the two.
WATI ships an update every 10 days, OneInbox every 4 days. The most recent releases landed on October 10, 2026 and October 8, 2026 respectively.
| Parameter | WATI | OneInbox |
|---|---|---|
| Price | Free | Free |
| Rating | 3.7 (21 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 38.2% of reviews | — |
| Number of ratings | 21 — better | 2 |
| Update frequency | Every 10 days | Every 4 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 163 MB | 40 MB |
| Age rating | 4+ | 4+ |
| Developer | Clare.AI limited | Mobo Media |
Customer experience
WATI
OneInbox
In-app purchases
WATI
No in-app purchases
OneInbox
No in-app purchases
