Comparison

FirstCU Access vs My TSB

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

FirstCU Access

Manage your finances on the go with this secure mobile banking app. Organize transactions with notes and photos, set balance alerts, make payments, transfer funds, and deposit checks remotely. Access statements and find nearby branches and ATMs.

Highlights
  • Organize transactions with tags, notes, and photos
  • Set up balance alerts
  • Make payments and transfer money
  • Deposit checks with photos
  • View and save monthly statements
  • Find branches and ATMs
Features
Read full description

FirstCU Access is your personal financial advocate. It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances. Here’s what else you can do with FirstCU Access: -Keep your transactions organized by allowing you to add tags, notes and photos of receipts and checks. -Set up alerts so you know when your balance drops below a certain amount. -Make payments, whether you’re paying a company or a friend. -Transfer money between your accounts. -Deposit checks in a snap by taking a picture of the front and back. -View and save your monthly statements. -Find branches and ATMs near you. Secure your account with a 4-digit passcode or biometric supported devices. To use the First CU Access app, you must be enrolled as a First CU digital banking user. If you currently use our Internet Banking, simply download the app, launch it, and login with the same Internet Banking credentials.

About

My TSB

Manage your finances on the go with this mobile banking application. Check balances, transfer funds, pay bills, and deposit checks from your smartphone. It also offers advanced card controls and alerts for enhanced security.

Highlights
  • Check account balances and transactions
  • Schedule bill payments
  • Deposit checks remotely
  • Transfer funds between accounts
  • Manage debit cards with alerts
  • Link debit cards to Apple Wallet (iPhone only)
Features
Read full description

Start banking wherever you are with My TSB for mobile banking! Available to all The Savings Bank online banking customers, My TSB allows you to check balances, make transfers, pay bills, and make deposits. Available features include: Accounts Check your latest account balance and search recent transactions by date, amount, or check number. Bill Pay Schedule one-time payments. Add, Edit, or Delete Payees directly from the app. Check Deposit Deposit checks while on the go. Transfers Easily transfer cash between your accounts. Apple Pay Provisioning (iPhone only) Link existing debit cards to Apple Wallet directly from the mobile banking application. Card Controls with Alerts (Smartphones only) Manage all aspects of debit cards, transactions, and alerts: - pre-authorization controls - location-based approval preferences - transaction-based controls - merchant-based controls Proactively control cards and finances for everyday purchases to help protect from debit card fraud.

Screenshots

FirstCU Access4 screens
My TSB4 screens

Verdict

The call

The clearest difference is review sentiment: FirstCU Access at 69% against My TSB's 21%. FirstCU Access also leads on rating (4.8 vs 4.2). My TSB's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (15.0 vs 18.4). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

FirstCU Access holds the better App Store score, 4.8 against 4.2. Both are backed by a comparable volume of ratings — 1.1K and 465 respectively. Written reviews point the same way: 69% of FirstCU Access's written reviews are positive against 21% of My TSB's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly monthly. Both last shipped on September 22, 2026.

Scorecard4 real differences · 6 level
FirstCU Access versus My TSB: the parameters behind the verdict, then further details
ParameterFirstCU AccessMy TSB
PriceFreeFree
Rating4.8 (1.1K ratings) — better4.2 (465 ratings)
Positive reviews69.2% of reviews — better21.4% of reviews
Number of ratings1.1K — better465
Update frequencyMonthlyMonthly
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS18.415.0 — better
Further details — not scored
Size177 MB154 MB
Age rating4+4+
DeveloperFirst Service Federal Credit UnionThe Savings Bank Ohio

Customer experience

FirstCU Access

All ratings1,072 ratings
Positive95.4%
Neutral3.0%
Negative1.6%
Written reviews13 reviews
Positive69.2%
Neutral0.0%
Negative30.8%

My TSB

All ratings465 ratings
Positive78.5%
Neutral6.7%
Negative14.8%
Written reviews28 reviews
Positive21.4%
Neutral10.7%
Negative67.9%

User reviews

FirstCU Access

From 1.1K App Store ratings

What we love

  • 👍 Easy to use features
  • 💡 Convenient check deposit
  • 🚀 Great customer service

Room to improve

  • 🐛 Inability to access account
  • 🐛 Navigation issues
  • 🐛 Frequent app updates required

My TSB

From 465 App Store ratings

What we love

  • 👍 Easy to navigate interface
  • 🔒 Security features available
  • 📱 Mobile banking functionality
  • 💬 Responsive customer support team

Room to improve

  • 🐛 Frequent login and authentication failures
  • 🔐 Face ID recognition not working reliably
  • 🔄 Excessive password reset requirements
  • 🚫 Account lockouts after multiple login attempts
  • ⚠️ Inconsistent credential memory

Bugs and requests

FirstCU Access

Reported bugs

2 issues
  • Balances not visible during transfers
  • Account verification printing not working

Requested features

2 requests
  • Ability to view credit card transactions
  • Option to customize dashboard

My TSB

Reported bugs

8 issues
  • Face ID login fails intermittently
  • App forgets saved username and password
  • Frequent account lockouts
  • Password expiration messages unclear
  • Login credentials rejected after updates
Show 3 more
  • App crashes or becomes unavailable
  • Running totals removed from transactions
  • Inconsistent authentication methods

Requested features

6 requests
  • Restore running totals in transaction history
  • Debit card usage alerts
  • Password reset functionality within app
  • Improved Face ID implementation
  • Better feature parity between app and website
Show 1 more
  • Reduced password change frequency requirements

In-app purchases

None

FirstCU Access

No in-app purchases

None

My TSB

No in-app purchases

Questions

Is FirstCU Access free?
FirstCU Access is free to download, with no in-app purchases.
Is My TSB free?
My TSB is free to download, with no in-app purchases.
Which has better reviews, FirstCU Access or My TSB?
FirstCU Access is rated higher. FirstCU Access averages 4.8 out of 5 from 1.1K ratings, while My TSB averages 4.2 from 465 ratings.
Do FirstCU Access or My TSB have ads?
Neither FirstCU Access nor My TSB shows ads.
Which is updated more often, FirstCU Access or My TSB?
FirstCU Access ships an update monthly, and My TSB monthly. Most recently, FirstCU Access was updated on September 22, 2026 and My TSB on September 22, 2026.

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