INSIDE Store vs Simon Connect

INSIDE Store Keep your customers and employees safe, while helping people find what they need with INSIDE Store, the premier virtual shopping solution. Connect with your customer immediately via chat and video call to provide personalized customer service. See and Touch the Product - Live and in Real Time From the comfort of their home, the customer can view exact sizing, color, and texture of various products, and ask about availability, shipping options, and more before a purchase. For customers who need to see, touch, and try before they buy, sales representatives can demonstrate features and walk the customer through the store to help them find exactly what they’re looking for. Leverage Your Staff and Inventory Your store may be shuttered or your operating hours may be reduced, but your online store can remain open for business. Amid unprecedented circumstances, your employees can continue doing what they do best - helping inform and educate your customers. Keep your workforce engaged, leverage your in-store team’s extensive product knowledge, and move your in-store inventory. Personalize Shopping Experiences Across Industries INSIDE Store allows brands to continue providing the highly personalized, high touch experience to your VIP customers that they’re accustomed to. The INSIDE Store is critical across industries that require a higher level of service, such as grocery, automotive, real estate, retail, telemedicine, and more. Immediate Implementation Installing INSIDE Store requires little heavy lifting from your team. Our implementation team provides you with a simple tag to install on your website that enables the INSIDE Store feature. Agents simply download an app, click “become available,” and a tab will appear on your website, showing your customer the “video call” or "chat" option. With an intuitive interface requiring very little training, your business can start using the INSIDE Store within hours.

Simon Connect® is a unique app to aid the communication between shopping center management and retailers and the wider community of Simon. employees and managers from stores or restaurants, within participating Simon properties, that create a free account within Simon Connect can: 1. Access all the latest news and events at their centers 2. Get amazing special offers and discounts for other stores in the shopping center 3. Request assistance from the center management team by opening up work/support tickets 4. Have instant access to important documents and contact information 5. Receiving security briefings and critical alerts about situations that unfold at the center 6. Pay any special invoices or tickets your store or restaurant may receive 7. Participate in various surveys and feedback collection efforts that strive to ever improve the shopping experience for everyone NOTE: Currently there are 43 participating centers that Simon Connect applies to, so please check to ensure your center is supported.