WellReceived vs Posh Virtual Receptionists

Patient communication at your fingertips. Stay up to date with real-time access to patient messages, listen to call recordings, and chat with your team. Rest assured that patient health information is secure with the HIPAA-compliant WellReceived app. With the WellReceived app you can: • View inbound messages collected by your team of real medical receptionists. • Access contact information for patients and your team. • Get real-time, HIPAA-compliant notifications. • Add notes to messages for your team to view. • Collaborate with your team via Chat. • Rest assured patient data is protected. All messages are HIPAA-compliant. A WellReceived plan is required to use this app.

OVERVIEW We answer your calls, so you can answer what calls you. Focus on the most important aspects of your business while your dedicated Posh Live Virtual Receptionist professionally answers your incoming phone calls, transfers callers you want to speak with, takes messages, schedules appointments, and more. It’s all controlled by you with the Posh app! Have us step in as much or as little as you like – we’re always waiting on the sidelines, at the ready 24/7/365. HOW IT WORKS Here is how Posh can handle your incoming phone calls: 1. We professionally answer the call. “Thanks for calling XYZ Company. How can I help you?” 2. We dial your phone. “Yes, we can help you with that. I’m happy to try to connect you with Mr. Smith. Can you please hold for a moment?” 3. If you want to take the call, we connect you and the caller. “Hi, Mr. Smith! A potential new client is calling. Her name is Lisa. Would you like to speak with her?” 4. If you’re not available, we can take a message or direct the caller to your voicemail. “Thanks for holding, Lisa. Mr. Smith is currently in a meeting. May I get your number so he can return your call?” 5. We send you a message with the caller’s info. “Lisa Robinson is interested in your service. Her number is…” FEATURES - 24/7 Availability: Have a Posh receptionist answer calls whenever you want, including after hours with custom call routing. - Call Handling: Set your status with the tap of a button to control when you would like calls transferred to you or when you prefer we take a message. - Message Management: Choose if you want to receive messages via text, email, or through the app where all messages are logged (includes filtering and archiving abilities). - Integrations: We can integrate with your software to provide appointment scheduling and lead intake service. - Bilingual: English and Spanish available. - Texting and Calling: Text or call any number from the Posh app to keep your personal cell number private. - Voicemail: Each Posh account includes voicemail that has transcription capabilities. - Task Assistant: Your Posh receptionist can make outbound calls for you to provide or gather additional info. - Security: All your data is protected – the Posh app requires a unique login and password to access messages and manage your account. GET STARTED Visit posh.com or call us at 866-GET-POSH to speak to a representative about our affordable service plans. Once your service is setup, download the Posh app, and have Posh answer your calls whenever you like!