1CONNECT vs 311 Toronto
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
1CONNECT
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The 1CONNECT mobile app enables property managers and staff in 1VALET-powered buildings to remotely unlock building doors - at anytime, and from anywhere. Designed with quick & easy onboarding, 1CONNECT allows you to grant building entry to maintenance, vendors and others, while you’re on the go. Features: - Remotely unlock building doors - Add favourite doors to home screen - Onboard in seconds - & Much more coming soon!
311 Toronto
Report city service issues and track their progress. Submit requests for over 600 services, including bylaw violations and waste collection, with photos and location data. Receive status updates and connect with customer service representatives.
- Submit service requests
- Attach photos and location
- Track request status
- Book/cancel appointments
- Live agent chat
- Explore open requests map
- Search city services
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Connect with 311 Toronto while on the go using the device and channel of your choice, 24 hours a day, seven days a week, 365 days a year. Use the app to make requests for more than 600 different services including Animal Services, Bylaw Violations, Service Complaints, Graffiti Removal, Noise Complaints, Road Maintenance and Traffic Safety, Tree Maintenance, Waste Collection, Water and Sewer Services and Winter Maintenance and more. Use the location-based technology on your smart phone to report a problem and easily attach a photo to show exactly what you are looking at. Track your service request using your unique reference number and opt-in for text message (SMS) or email notifications to receive instant status updates of your request. Easily book, reschedule or cancel appointments for select services. Connect directly with a Customer Service Representative through the 311 Live Agent chat function. Review and explore open service requests in public spaces through the new Explore Map function which allows you to see open requests within 8km of your location. Use the expanded knowledge base and enhanced search function to find the information about City services and programs you are looking for quickly and easily.
Screenshots
Verdict
The clearest difference is update cadence: 1CONNECT at monthly against 311 Toronto's every 2 months. On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
1CONNECT ships an update monthly, 311 Toronto every 2 months. The most recent releases landed on October 25, 2026 and November 3, 2026 respectively.
| Parameter | 1CONNECT | 311 Toronto |
|---|---|---|
| Price | Free | Free |
| Rating | — | 5.0 (2 ratings) — better |
| Positive reviews | — | 8.3% of reviews |
| Number of ratings | — | 2 — better |
| Update frequency | Monthly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | — | Free |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 15.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 46 MB | 24 MB |
| Age rating | 4+ | 17+ |
| Developer | 1VALET Corp. | City of Toronto |
Bugs and requests
1CONNECT
Not enough reviews yet to summarise bugs or requests.
311 Toronto
Reported bugs
29 issues- App crashes on start
- Photo attachment feature requires full library access
- Address field broken, inputs disappear
- Request create feature unavailable
- App reverts to homepage when uploading photos
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- Cannot enter intersection to create ticket
- App wipes progress after granting photo access
- App exits without notification after filling information
- Request stops at 12/16 pages
- App breaks on screen dimensions, pages bleeding
- App crashes when trying to submit anonymously
- App shows Toronto logo for extended periods
- Empty list when ordering replacement green bin
- App won't load, sits at opening screen
- Network error in the middle of creating a request
- Network error, cannot create requests
- App crashes when entering address
- Network error, dumps back to main screen
- Requires full photo permission, selected photos don't work
- Requires location access
- App restarts if permissions changed
- Network error and form disappears
- App gives network connection issue and crashes
- App will not open
- App won't work without location tracking
- Black screen when uploading photos
- App freezes on launch
- Forced camera permissions
- Ticket vanishes after enabling permissions
Requested features
10 requests- Save and auto-fill contact details
- More options for bike lanes
- Make app more animal friendly (Wildlife category, lost/found animal reports, foster/adopt options)
- Add an 'in progress' tab to track requests
- Share requests on iMessage
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- Add a section for noise complaints
- Allow manual input of location/postal code
- Fix photo attachment to not require full library access
- Improve address field input
- Add history of requests and results
In-app purchases
1CONNECT
No in-app purchases
311 Toronto
No in-app purchases
