Useless
Was on the final step of uploading images for my ticket, when the app forcibly requested camera permissions (entirely unnecessary when I’m uploading the file myself), and after enabling permissions the ticket vanished.
Useless App
Impossible to report any type of service issue. Too many questions (eg. Is this in the island or where the Eglinton crosstown is?). Address to serve up location of issue doesn’t work and continues to crash. What a waste of time I will continue to call 311.
Can’t launch
App crashes in start
Shouldn’t require Full Access to Photo Library
The developers of this app need to fix the photo attachment feature - it should NOT require access to my full library. iOS supports Limited access and has for some time now. Just fix it already!
Also, the field to find an address is broken. Your inputs disappear behind the autocomplete menu suggestions.
Also, the field to find an address is broken. Your inputs disappear behind the autocomplete menu suggestions.
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World but tedious
Why can’t the app save and automatically fill out the report form contact details? It’s really tedious doing this for every request
Unusable…‽
May 2026. Downloaded App, first thing I click on is “Frequent Requests” to report a pothole.
This is what I get:
“Error
Request create feature is currently unavailable, please try again later.
400, message:”
This is what I get:
“Error
Request create feature is currently unavailable, please try again later.
400, message:”
Review
App always reverts to the homepage when trying to upload photos. Have to start service request all over again .
Doesn’t work
You can’t enter an intersection to create at ticket for road work.
Just awful. Please fix Olivia broken just like other services.
Just awful. Please fix Olivia broken just like other services.
More work needed
Hey developers, (1) why do I have to manually enter my address/phone info when my iPhone happily populates it for all other apps/websites? (2) where’s the option to request more options? Ie., there’s nothing related to bike lanes (except for snow clearing). Not just cars use our roads!
Siding of a building was falling
Tried reporting that metal siding of an apartment building was falling off because of wind but they make it so difficult to report issues. Had to go through 16 pages of questions then had to give full access to my photos to add a picture, went back to the app and it wiped all my progress. Ended up not reporting it. They make it difficult for people to care
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Breaks
After putting all the information for request, it just exited with no notification
request doesn’t work
stops at 12/16.
You are is a waste of time!
Why you need to fill in your personal information every time? Why there are so many specific requests? Need to make it easier for people to fill it in under bigger range of issue Why you can’t see history of your requests and specific results?? Fire the people behind this app!
And if you are not SPEAIFIC in your request 311 just closed the request!!
And if you are not SPEAIFIC in your request 311 just closed the request!!
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You are is a waste of time!
Why you need to fill in your personal information every time?
Why there are so many specific requests? Need to make it easier for people to fill it in under bigger range of issue
Why you can’t see history of your requests and specific results??
Fire the people behind this app!
Why there are so many specific requests? Need to make it easier for people to fill it in under bigger range of issue
Why you can’t see history of your requests and specific results??
Fire the people behind this app!
Trash
Submitted a request for clearing the snow that has hardened and is blocking vehicles. The marked it closed or completed but the expected delivery date is Feb 18, 10:15 pm? The snow/ice mountain is still there. Knew this service is useless. 0 stars if I could.
Please make this more animal friendly!
I do not like that the app lumps “animals, insects, and pests” in one category, and the first service request is for “coyote attacks”. That is very negative and poses coyotes as “pests”. I would suggest taking off this request along with “coyote posing a threat to public safety”. Most animal bites are dog bites, and I feel this app provides a fear based approach rather than a coexistence one. Please remove the negative coyote information (the coyote sightings form is fine though) and lump all animal bite complaints under one category (with an option for stray or wild animal bite). Remove the word “pest” from the Animal Services Request Form, put attacks and bites lower down (currently this is the first thing on the request form), remove the Coyote category and replace it with a category called Wildlife, add Lost Animal Report, Found Animal Report, and Animals Available to Foster or Adopt. “ Adopt or Foster” should come before “attacks”, and the word “attack” should be replaced with “bite”. Also, provide an option to additionally and simultaneously contact Coyote Watch Canada, Toronto Wildlife Centre, and National Wildlife Centre.
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great app
excellent
PHOTO UPLOAD DOESN'T WORK
Please fix this bug!!
Unless you allow 311 to access you're entire photo library, it won't allow you to upload photos for service requests.
When you select "add photos" on iOS to a request, it takes you to your phone settings.
Regardless if you have allowed 311 access, chosen photos only option doesn't work and keeps you in a looping cycle of trying to get it to attach to a new service request.
Unless you allow 311 to access you're entire photo library, it won't allow you to upload photos for service requests.
When you select "add photos" on iOS to a request, it takes you to your phone settings.
Regardless if you have allowed 311 access, chosen photos only option doesn't work and keeps you in a looping cycle of trying to get it to attach to a new service request.
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Absolute garbage
I beg you to test this stuff before releasing. Wasted 20 mins to fill out a request. Breaks on an iPhone SE (3rd gen) screen dimensions. Pages bleeding into the next, can’t even finish a f service request.
While the app could improve, appreciate it
The app could be improved (a few bugs), regardless I’m grateful that it exists — and grateful to the city staff that support process requests in the background.
