311 Toronto vs Van311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
311 Toronto
Report city service issues and track their progress. Submit requests for over 600 services, including bylaw violations and waste collection, with photos and location data. Receive status updates and connect with customer service representatives.
- Submit service requests
- Attach photos and location
- Track request status
- Book/cancel appointments
- Live agent chat
- Explore open requests map
- Search city services
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Connect with 311 Toronto while on the go using the device and channel of your choice, 24 hours a day, seven days a week, 365 days a year. Use the app to make requests for more than 600 different services including Animal Services, Bylaw Violations, Service Complaints, Graffiti Removal, Noise Complaints, Road Maintenance and Traffic Safety, Tree Maintenance, Waste Collection, Water and Sewer Services and Winter Maintenance and more. Use the location-based technology on your smart phone to report a problem and easily attach a photo to show exactly what you are looking at. Track your service request using your unique reference number and opt-in for text message (SMS) or email notifications to receive instant status updates of your request. Easily book, reschedule or cancel appointments for select services. Connect directly with a Customer Service Representative through the 311 Live Agent chat function. Review and explore open service requests in public spaces through the new Explore Map function which allows you to see open requests within 8km of your location. Use the expanded knowledge base and enhanced search function to find the information about City services and programs you are looking for quickly and easily.
Van311
Easily connect with the City of Vancouver for services and updates. Report maintenance issues like potholes or graffiti with location and photo details. Access online services and get emergency information conveniently.
- Request city services
- Report maintenance issues
- Geo-locate issues
- Add photos to reports
- Get emergency updates
- Access online services
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Connect with the City of Vancouver anywhere, any time! Van311 lets you request a service, get emergency updates, or get quick access to our online services. Using this official City of Vancouver app, you can report City maintenance issues, such as potholes, graffiti, or burnt out street lights. It will geo-locate your location and give you the option to add a picture to help describe the issue. Have questions, a problem, or feedback? Reach out to us at van311.ca/contact-us.
Screenshots
Verdict
The clearest difference is update cadence: 311 Toronto at every 2 months against Van311's every 7 months. On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
311 Toronto ships an update every 2 months, Van311 every 7 months. Both last shipped on November 3, 2026.
| Parameter | 311 Toronto | Van311 |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (2 ratings) — better | — |
| Positive reviews | 8.3% of reviews | 9.4% of reviews — better |
| Number of ratings | 2 — better | — |
| Update frequency | Every 2 months — better | Every 7 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.6 | 15.1 — better |
| Further details — not scored | ||
| Size | 24 MB | 44 MB |
| Age rating | 17+ | 4+ |
| Developer | City of Toronto | City of Vancouver |
Customer experience
311 Toronto
Van311
Bugs and requests
311 Toronto
Reported bugs
29 issues- App crashes on start
- Photo attachment feature requires full library access
- Address field broken, inputs disappear
- Request create feature unavailable
- App reverts to homepage when uploading photos
Show 24 moreShow fewer
- Cannot enter intersection to create ticket
- App wipes progress after granting photo access
- App exits without notification after filling information
- Request stops at 12/16 pages
- App breaks on screen dimensions, pages bleeding
- App crashes when trying to submit anonymously
- App shows Toronto logo for extended periods
- Empty list when ordering replacement green bin
- App won't load, sits at opening screen
- Network error in the middle of creating a request
- Network error, cannot create requests
- App crashes when entering address
- Network error, dumps back to main screen
- Requires full photo permission, selected photos don't work
- Requires location access
- App restarts if permissions changed
- Network error and form disappears
- App gives network connection issue and crashes
- App will not open
- App won't work without location tracking
- Black screen when uploading photos
- App freezes on launch
- Forced camera permissions
- Ticket vanishes after enabling permissions
Requested features
10 requests- Save and auto-fill contact details
- More options for bike lanes
- Make app more animal friendly (Wildlife category, lost/found animal reports, foster/adopt options)
- Add an 'in progress' tab to track requests
- Share requests on iMessage
Show 5 moreShow fewer
- Add a section for noise complaints
- Allow manual input of location/postal code
- Fix photo attachment to not require full library access
- Improve address field input
- Add history of requests and results
Van311
Not enough reviews yet to summarise bugs or requests.
In-app purchases
311 Toronto
No in-app purchases
Van311
No in-app purchases
