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311 Toronto

311 Toronto

by City of Toronto

2 ratings
48 reviews
🔧 Utilities
📊 Productivity
Free

Details

Released
January 24, 2022
Updated
October 2, 2026

Features

Developer

City of Toronto
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Reviews summary↘︎
⭐48
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📝6+ tags
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🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 2 months
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About

Report city service issues and track their progress. Submit requests for over 600 services, including bylaw violations and waste collection, with photos and location data. Receive status updates and connect with customer service representatives.

✓Submit service requests
✓Attach photos and location
✓Track request status
✓Book/cancel appointments
✓Live agent chat
✓Explore open requests map
✓Search city services
Show original description

What users say about 311 Toronto

Reviews of 311 Toronto are mostly negative: the Productivity app is rated 5.0/5 from 2 App Store ratings. What users like most: app exists for reporting issues, some users find it great. Top complaints: app crashes frequently, app freezes on launch. Summarized from real user reviews.

Positive things

  • 👍App exists for reporting issues
  • 👍Some users find it great
  • 👍App has a good foundation

Negative things

  • 🐛App crashes frequently
  • 🐛App freezes on launch
  • 🐛Network errors prevent request submission
  • 🐛Photo upload feature broken
  • 🐛Requires unnecessary permissions
  • 🐛Tedious to re-enter personal info
  • 🐛Address field broken
  • 🐛Request creation unavailable
  • 🐛App reverts to homepage during uploads
  • 🐛Cannot enter intersections for tickets
  • 🐛Lacks options for bike lanes
  • 🐛Progress lost after permissions
  • 🐛App breaks on screen dimensions
  • 🐛App requires update but latest is installed
  • 🐛Crashes when submitting anonymously
  • 🐛Empty lists for bin selection
  • 🐛App won't load
  • 🐛Black screen issues
  • 🐛Unusable without location tracking
  • 🐛Incomprehensible information architecture
  • 🐛Designed to minimize interaction
See all reviews

What's New in 311 Toronto

1.4.1

October 2, 2026

Bug Fixes and Updates

User reviews

Most RecentHighest RatedLowest Rated

Useless

Was on the final step of uploading images for my ticket, when the app forcibly requested camera permissions (entirely unnecessary when I’m uploading the file myself), and after enabling permissions the ticket vanished.
SSyrup.xr

Useless App

Impossible to report any type of service issue. Too many questions (eg. Is this in the island or where the Eglinton crosstown is?). Address to serve up location of issue doesn’t work and continues to crash. What a waste of time I will continue to call 311.
SSmadd4

Can’t launch

App crashes in start
Ttianlechentianlechen

Shouldn’t require Full Access to Photo Library

The developers of this app need to fix the photo attachment feature - it should NOT require access to my full library. iOS supports Limited access and has for some time now. Just fix it already!

Also, the field to find an address is broken. Your inputs disappear behind the autocomplete menu suggestions.
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YYYZ_EastYork

World but tedious

Why can’t the app save and automatically fill out the report form contact details? It’s really tedious doing this for every request
Ddangelovich
See 43 more reviews

Developer apps

TOwaste – City of Toronto
TOwaste – City of Toronto

by City of Toronto

🔍 Reference

(3)

Free
See developer apps

User experience

🐞

Reported Bugs

29 issues

App crashes on start

Bug

Photo attachment feature requires full library access

Bug

Address field broken, inputs disappear

Bug

Request create feature unavailable

Bug

App reverts to homepage when uploading photos

Bug

Cannot enter intersection to create ticket

Bug

App wipes progress after granting photo access

Bug

App exits without notification after filling information

Bug

Request stops at 12/16 pages

Bug

App breaks on screen dimensions, pages bleeding

Bug

App crashes when trying to submit anonymously

Bug

App shows Toronto logo for extended periods

Bug

Empty list when ordering replacement green bin

Bug

App won't load, sits at opening screen

Bug

Network error in the middle of creating a request

Bug

Network error, cannot create requests

Bug

App crashes when entering address

Bug

Network error, dumps back to main screen

Bug

Requires full photo permission, selected photos don't work

Bug

Requires location access

Bug

App restarts if permissions changed

Bug

Network error and form disappears

Bug

App gives network connection issue and crashes

Bug

App will not open

Bug

App won't work without location tracking

Bug

Black screen when uploading photos

Bug

App freezes on launch

Bug

Forced camera permissions

Bug

Ticket vanishes after enabling permissions

Bug
✨

Requested Features

10 requests

Save and auto-fill contact details

Feature

More options for bike lanes

Feature

Make app more animal friendly (Wildlife category, lost/found animal reports, foster/adopt options)

Feature

Add an 'in progress' tab to track requests

Feature

Share requests on iMessage

Feature

Add a section for noise complaints

Feature

Allow manual input of location/postal code

Feature

Fix photo attachment to not require full library access

Feature

Improve address field input

Feature

Add history of requests and results

Feature

FAQ

What does the 311 Toronto app do?

The 311 Toronto app allows users to report issues and make requests for over 600 city services. It enables users to submit requests with photos and location data, track the status of their requests, and book or cancel appointments for select services.

What are the key features of the 311 Toronto app?

Key features include submitting requests for various city services, attaching photos and location information, tracking service request status with notifications, booking/canceling appointments, accessing a live agent chat, exploring open service requests on a map, and using an enhanced search function for city information.

Is the 311 Toronto app free to use?

Yes, the 311 Toronto app is free to download and use. The provided information indicates it does not have in-app purchases or ads, suggesting a completely free service for users.

Who is the 311 Toronto app for?

This app is designed for residents of Toronto who need to report problems or request services from the city. It's useful for anyone who wants to easily connect with 311 services, track their requests, and stay informed about city programs.

How can I track my service request?

Once you submit a service request through the app, you will receive a unique reference number. You can use this number to track the progress of your request. Additionally, you can opt-in for text message (SMS) or email notifications to receive instant status updates.