HelpDesk Viewer vs ATS Enhanced Remote Support

Connect to the customer’s mobile devices or computers and resolve technical issues anywhere, anytime using HelpDesk by RemotePC. Features Connect to customers device from your iOS device. Chat with customers via text during the session for better understanding of the issues. Manage customer queries, access logs, etc., all in one place for efficient client requirement management. Transfer files from your mobile device to remote computers and vice versa.

ATS Enhanced Remote Support combines our ATS Global Service network of subject matter experts (SMEs) with remote video conferencing and augmented reality (AR) technology to enrich our customer’s support experience with rapid response and quicker issue resolution. This enabling and unifying AR technology allows our SMEs to see exactly what our customer is seeing, so together, we can more efficiently and effectively support their complex and highly automated processes. With full smartphone or headset interoperability, ATS SMEs can collaborate with onsite operators and technicians to expedite analysis and triage, and then provide clear guidance to the onsite personnel to remedy the situation. Instead of describing the issue, ATS SMEs are visually side-by-side and can more quickly support processes such as troubleshooting or maintenance procedures by providing precise verbal instructions supplemented by screen pointing, annotations, screen sharing, videos, images, and all the while, the work group can chat in real-time with automatic language translation to text and text-to-speech in over 60 languages. About Automation Tooling Systems, Inc (ATS) ATS is an industry-leading automation solutions provider to many of the world's most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added solutions including pre-automation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products and energy. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 offices in North America, Europe, Southeast Asia and China.