Free
In-App Purchases

Details

  • Released
  • Updated
  • November 9, 2022
  • September 1, 2025

Features

HelpDesk Viewer screenshot #1 for iPhone
HelpDesk Viewer screenshot #2 for iPhone
HelpDesk Viewer screenshot #3 for iPhone
HelpDesk Viewer screenshot #4 for iPhone
HelpDesk Viewer screenshot #5 for iPhone
HelpDesk Viewer screenshot #6 for iPhone
HelpDesk Viewer screenshot #7 for iPhone
iphone
ipad
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About

Remotely connect to customer devices to provide technical support. Chat with clients, manage queries, and transfer files directly from your mobile device for efficient issue resolution.

Remote device connection
In-session chat
Query management
File transfer
Access logs
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What's New in HelpDesk Viewer

1.3.0

September 1, 2025

1. UI Enhancements 2. Minor bug fixes

2

In-App Purchases

$9.99

1 Technician plan at $9.99

1 Technician plan at $9.99

User reviews

FAKE FAKE FAKE

Scam do not download this

Response from developer

Dear User, We apologize for the inconvenience caused. We advise you to update to the latest version. If you still face the issue please contact us at support@remotepc.com. We will gladly assist you. Thank you!

Frustrating First Experience

When using the app for the first time, my use case was to schedule my first session.

I couldn’t actually do so, as the time zone would not change to what I would select from the dropdown. I then tested the rest of the fields and found the interaction with the hour and minute for start time was very cumbersome.

When you were scrolling for the right hour and minutes, if you were not fast enough it would auto select where it stops at. You would constantly have to retap either the hour field or the minute field to keep scrolling to what you wanted.

Because of this issue, I just didn’t bother and stopped using the app for now. Since scheduling from the website on Safari is also not successful (can’t see the action button to complete scheduling from mobile), I am forced to only do it from PC/Laptop.
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Response from developer

Dear User, We apologize for the inconvenience caused. We advise you to update to the latest version. If you still face the issue please contact us at support@remotepc.com. We will gladly assist you. Thank you!

Developer apps

FAQ

What devices can I connect to with HelpDesk Viewer?

HelpDesk Viewer allows you to connect to customers' mobile devices or computers. It is supported on iPhone, iPad, and iPod devices.

How does HelpDesk Viewer handle communication during a support session?

During a remote session, you can chat with customers via text to better understand and explain technical issues, ensuring clear communication.

Can I transfer files using HelpDesk Viewer?

Yes, HelpDesk Viewer enables you to transfer files directly between your mobile device and the remote computer you are assisting.

What are the key management features in HelpDesk Viewer?

The app allows for efficient client requirement management by providing access to logs and managing customer queries all in one centralized location.

Is HelpDesk Viewer available on Android devices?

Based on the provided data, HelpDesk Viewer is currently supported on iOS devices including iPhone, iPad, and iPod. Android support is not specified.

How often is HelpDesk Viewer updated?

The latest version, 1.3.0, was released on September 1, 2025, indicating regular updates to improve functionality and reliability.

What is the user sentiment for HelpDesk Viewer?

The app has an average rating of 2.7 stars from 3 ratings, suggesting that user satisfaction may be mixed.

Does HelpDesk Viewer have ads?

No, HelpDesk Viewer does not contain advertisements. The app is free to download and use without ad interruptions.