HelpDesk Viewer vs InsightCloudCare

Connect to the customer’s mobile devices or computers and resolve technical issues anywhere, anytime using HelpDesk by RemotePC. Features Connect to customers device from your iOS device. Chat with customers via text during the session for better understanding of the issues. Manage customer queries, access logs, etc., all in one place for efficient client requirement management. Transfer files from your mobile device to remote computers and vice versa.

InsightCloud Care — your cloud services portal, in your pocket. The InsightCloud Care app gives clients fast, convenient access to their cloud support portal and the resources they need to get the most out of their cloud investment — anytime, anywhere. InsightCloud Care is a tailored public cloud support offering for Microsoft Azure, Microsoft 365, AWS, and Google Cloud. It provides concierge onboarding, cost optimization guidance, and 24/7/365 break-fix technical support, backed by expert cloud consulting and consumption reporting. With the app you can: • Open the InsightCloud Care portal in a single tap • Reach technical support quickly by phone or by submitting a ServiceNow ticket • Stay informed with important service notices and announcements • Learn more about InsightCloud Care and how it can help your organization Whether you're managing day-to-day cloud operations or planning your next move, InsightCloud Care helps your organization maximize its cloud investment without overspending — including a complimentary architect-led consultation worth up to $15,000 for new clients. Get the support, visibility, and expertise you need to run your cloud with confidence.