Comparison

Drag vs SmartSuite App

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Drag

Transform your inbox into a collaborative team workspace. Manage customer support, sales, and recruiting workflows directly within your email. Features shared inboxes, task assignments, team chat, and email templates for enhanced productivity.

Highlights
  • Shared inbox management
  • Team boards for CRM and support
  • Email assignment and @mentions
  • Team chat and shared drafts
  • Email templates and sequences
  • Workflow automation
  • Analytics and board views
Features
Read full description

Your team's inbox, with an AI teammate built in. Drag is the AI shared inbox for teams on Gmail. support@, sales@, info@ and WhatsApp become shared boards your whole team works from, and Varley, Drag's AI, works right alongside you: sorting what matters, drafting replies and catching you up. Now it's all in your pocket. No more missed emails. No more two people answering the same customer. No more "who's got this?" Every conversation has an owner, and everyone can see it. MEET VARLEY, YOUR AI TEAMMATE • "What needs me first?" Varley triages your board and tells you why • Replies drafted from your help center and past conversations, ready in the reply bar. Tweak and send. • Catch me up: any long thread summarized in seconds, for the whole team • Ask Varley anything about your inbox. It does the legwork and asks before it acts. INBOX ZERO, AS A TEAM • Every team inbox in one place: Support, Sales, Billing, WhatsApp and your own • Every stage at a glance: new, in progress, waiting on the customer • Swipe left to archive, swipe right to snooze • Assign, label, set due dates, change status or move a conversation in one tap • My Work: everything assigned to you and waiting on your reply, in one list BUILT FOR TEAMWORK • Team chat and notes on every conversation, with @mentions. No more forwards and CCs. • Shared drafts, so you see when a teammate is already replying • Templates for the replies you send every day • Full-screen replies that never lose your draft • Photos, PDFs and videos open right in the app NEVER MISS A THING • Instant push notifications for new conversations, assignments and @mentions • Badge counts, so you always know what's waiting • Fast search and filters across every conversation • Beautiful in light and dark mode ONE INBOX, EVERYWHERE YOU WORK Drag lives inside Gmail, on the web and on desktop, and plugs into the AI tools your team already uses, including ChatGPT and Claude. Sign in with Google and you're in. Your mail stays in Gmail, where it belongs. TRUSTED BY TEAMS SINCE 2017 More than 240,000 people have used Drag, and teams rate it 4.7 out of 5 across 1,200+ reviews on G2. Questions? We'd love to hear from you: support@dragapp.com

About

SmartSuite App

This platform helps businesses organize and track all their work in one place. It combines spreadsheet, database, document, and project management features into a user-friendly interface for efficient workflow management.

Highlights
  • Task and project management
  • Database and document solutions
  • Business process automation
  • Customer relationship management
  • Sales opportunity tracking
  • Expense and budget management
  • Inventory tracking
Features
Read full description

SmartSuite is the easiest way to manage all your work in one place. Built for businesses of all sizes in any industry to organize and track everything they do, SmartSuite lets you create tasks, handle your projects, and run any business process - in one place. A Work Management platform that’s part spreadsheet, database, next-gen document solution, project management system, and productivity tool – SmartSuite wraps all of these capabilities in a friendly visual interface that takes minutes to learn. The result is higher quality, consistent, and centralized work processes that make sharing and understanding data easy. SmartSuite’s iOS app puts all this power and access to information in the palm of your hand to ensure you can work however - and wherever - you want. Access information, update your project’s status, or even create entirely new Solutions right from your phone or tablet. Managing Projects and Tasks • Project and Program Management • Change Requests • Project Portfolios • Status reports • Event Planning • Expense Management • Project Risk Management • Marketing Campaigns Sales, Customers and People • Customer Relationship Management • Sales Opportunity Tracking • Business Development • Customer Success • Support Tickets • Employee Onboarding • Job Applicant Tracking • Remote Work Powering Your Business • Lease Tracker • Construction Bids • RFP Management • Bid Tracker • Appointment Scheduling • Objectives & Key Results • Budget Manager • IT Service Request • Inventory Tracking

Screenshots

Drag4 screens
SmartSuite App4 screens

Verdict

The call

The clearest difference is rating: SmartSuite App at 3.9 against Drag's 3.0. SmartSuite App also leads on ratings volume (69 vs 3). On price, review sentiment, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

SmartSuite App holds the better App Store score, 3.9 against 3.0. That said, the two scores are not equally well evidenced: SmartSuite App has 69 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 43% of Drag's written reviews are positive against 45% of SmartSuite App's.

UpkeepUpdate frequency

Drag ships an update every 2 weeks, SmartSuite App weekly. Both last shipped on November 3, 2026.

Scorecard2 real differences · 8 level
Drag versus SmartSuite App: the parameters behind the verdict, then further details
ParameterDragSmartSuite App
PriceFreeFree
Rating3.0 (3 ratings)3.9 (69 ratings) — better
Positive reviews42.9% of reviews44.7% of reviews — better
Number of ratings369 — better
Update frequencyEvery 2 weeksWeekly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.0 — better16.4
Further details — not scored
Size14 MB70 MB
Age rating4+4+
DeveloperDRAGAPP.COM LIMITEDSmartSuite Holdings, LLC

Customer experience

Drag

All ratings3 ratings
Positive33.3%
Neutral0.0%
Negative66.7%
Written reviews7 reviews
Positive42.9%
Neutral14.3%
Negative42.9%

SmartSuite App

All ratings69 ratings
Positive69.6%
Neutral5.8%
Negative24.6%
Written reviews47 reviews
Positive44.7%
Neutral10.6%
Negative44.7%

Bugs and requests

Drag

Not enough reviews yet to summarise bugs or requests.

SmartSuite App

Reported bugs

24 issues
  • Sign-up process rejects valid business emails
  • App crashes on launch with 'Bad Request: Request failed with status code 400'
  • Spreadsheet app cannot sort
  • Forms jumping across the screen
  • Losing inputs before saving
Show 19 more
  • Locked out and unable to access documents
  • Logged out on all devices
  • Credentials incorrect after logging in with Apple ID
  • App keeps crashing, cannot update records
  • Cannot send support ticket unless using Apple mail
  • App does not open
  • Server error when trying to log in to another workspace
  • Fields not saving
  • Solution settings not saving
  • SmartDoc editor not displaying
  • Assigned to selections not saving
  • Sync issues, only loads main DB structure
  • Changes to records from 'My Work' not reflected immediately
  • Cannot configure forms on mobile
  • Easy access to shared link for forms needed
  • Changes not reflected even after going directly to solution
  • Need to kill app and restart to see changes
  • App spins and returns to the same page during workspace creation/login
  • Cannot get started with the app

Requested features

10 requests
  • Widgets and Siri Shortcuts
  • More compact UI for mobile
  • Mobile website option
  • Setting to open favorite tab/screen on app launch
  • Ability to click on elements to open other windows
Show 5 more
  • Zoom out interface for mobile
  • iOS share-to menu integration
  • Fully private solution option
  • Ability to switch between personal and work accounts
  • Add more than one account

In-app purchases

None

Drag

No in-app purchases

None

SmartSuite App

No in-app purchases

Questions

Is Drag free?
Drag is free to download, with no in-app purchases.
Is SmartSuite App free?
SmartSuite App is free to download, with no in-app purchases.
Which has better reviews, Drag or SmartSuite App?
SmartSuite App is rated higher. Drag averages 3.0 out of 5 from 3 ratings, while SmartSuite App averages 3.9 from 69 ratings.
Do Drag or SmartSuite App have ads?
Neither Drag nor SmartSuite App shows ads.
Which is updated more often, Drag or SmartSuite App?
Drag ships an update every 2 weeks, and SmartSuite App weekly. Most recently, Drag was updated on November 3, 2026 and SmartSuite App on November 3, 2026.

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