SmartSuite’s Sign-Up Process Blocks Legitimate Businesses
I was genuinely excited to try SmartSuite after it was recommended to me as a potential alternative to ClickUp. Unfortunately, I never even made it past the sign-up screen.
The registration process requires a business email address, which is understandable. I first tried using my company’s Gmail account, and it was rejected. I then used my actual domain-based business email address, expecting that to solve the problem, but it was rejected as well with the same message saying I needed to use a work email.
At that point, I had no way to continue. If a legitimate business email tied to my own domain isn’t accepted, something is clearly wrong with the sign-up process.
It’s incredibly frustrating because I can’t evaluate the platform or see whether it’s a good fit for my business. I was seriously considering moving my team from ClickUp to SmartSuite, but if I can’t even create an account, there’s no opportunity for SmartSuite to earn my business.
First impressions matter, and right now the onboarding experience creates unnecessary barriers for potential customers. If your registration system incorrectly rejects valid business email addresses, you’re likely losing people who are ready to try and potentially pay for your product.
*** I hope SmartSuite fixes this issue soon because preventing legitimate businesses from signing up is an unnecessary obstacle that could cost them valuable customers.
The registration process requires a business email address, which is understandable. I first tried using my company’s Gmail account, and it was rejected. I then used my actual domain-based business email address, expecting that to solve the problem, but it was rejected as well with the same message saying I needed to use a work email.
At that point, I had no way to continue. If a legitimate business email tied to my own domain isn’t accepted, something is clearly wrong with the sign-up process.
It’s incredibly frustrating because I can’t evaluate the platform or see whether it’s a good fit for my business. I was seriously considering moving my team from ClickUp to SmartSuite, but if I can’t even create an account, there’s no opportunity for SmartSuite to earn my business.
First impressions matter, and right now the onboarding experience creates unnecessary barriers for potential customers. If your registration system incorrectly rejects valid business email addresses, you’re likely losing people who are ready to try and potentially pay for your product.
*** I hope SmartSuite fixes this issue soon because preventing legitimate businesses from signing up is an unnecessary obstacle that could cost them valuable customers.
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Great for adding simple data
I use the app to input and update data to tables. Keeping track of my inventory is key in my workflow.
Good; but need more function
please fix
when you open the app. It goes to the last form used.
when you click on a account field, it opens the underline records
can we have a setting when you open the app? It goes to your favorite tab/screen?
instead of using the app, can we not have a mobile website option?
.
Thank you
when you open the app. It goes to the last form used.
when you click on a account field, it opens the underline records
can we have a setting when you open the app? It goes to your favorite tab/screen?
instead of using the app, can we not have a mobile website option?
.
Thank you
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Not great
You know it’s bad when I take the time to leave a review. I couldn’t even sign up. Typed my name. And then no. It wouldn’t let me do anything else.
Good; but need more function
There’s many things to comment on but one I would love for SS to focus on is when you click on certain elements IN SS it opens up a link or looked up record. There needs to be more focused on that for the app. The app has no ability to click on something to open up another window.
The first one I would love for y’all to work on is the count field….. if you click on that in the app, it shows the underlying records.
Thank you
The first one I would love for y’all to work on is the count field….. if you click on that in the app, it shows the underlying records.
Thank you
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