SmartSuite’s Sign-Up Process Blocks Legitimate Businesses
I was genuinely excited to try SmartSuite after it was recommended to me as a potential alternative to ClickUp. Unfortunately, I never even made it past the sign-up screen.
The registration process requires a business email address, which is understandable. I first tried using my company’s Gmail account, and it was rejected. I then used my actual domain-based business email address, expecting that to solve the problem, but it was rejected as well with the same message saying I needed to use a work email.
At that point, I had no way to continue. If a legitimate business email tied to my own domain isn’t accepted, something is clearly wrong with the sign-up process.
It’s incredibly frustrating because I can’t evaluate the platform or see whether it’s a good fit for my business. I was seriously considering moving my team from ClickUp to SmartSuite, but if I can’t even create an account, there’s no opportunity for SmartSuite to earn my business.
First impressions matter, and right now the onboarding experience creates unnecessary barriers for potential customers. If your registration system incorrectly rejects valid business email addresses, you’re likely losing people who are ready to try and potentially pay for your product.
*** I hope SmartSuite fixes this issue soon because preventing legitimate businesses from signing up is an unnecessary obstacle that could cost them valuable customers.
The registration process requires a business email address, which is understandable. I first tried using my company’s Gmail account, and it was rejected. I then used my actual domain-based business email address, expecting that to solve the problem, but it was rejected as well with the same message saying I needed to use a work email.
At that point, I had no way to continue. If a legitimate business email tied to my own domain isn’t accepted, something is clearly wrong with the sign-up process.
It’s incredibly frustrating because I can’t evaluate the platform or see whether it’s a good fit for my business. I was seriously considering moving my team from ClickUp to SmartSuite, but if I can’t even create an account, there’s no opportunity for SmartSuite to earn my business.
First impressions matter, and right now the onboarding experience creates unnecessary barriers for potential customers. If your registration system incorrectly rejects valid business email addresses, you’re likely losing people who are ready to try and potentially pay for your product.
*** I hope SmartSuite fixes this issue soon because preventing legitimate businesses from signing up is an unnecessary obstacle that could cost them valuable customers.
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Great for adding simple data
I use the app to input and update data to tables. Keeping track of my inventory is key in my workflow.
Good; but need more function
please fix
when you open the app. It goes to the last form used.
when you click on a account field, it opens the underline records
can we have a setting when you open the app? It goes to your favorite tab/screen?
instead of using the app, can we not have a mobile website option?
.
Thank you
when you open the app. It goes to the last form used.
when you click on a account field, it opens the underline records
can we have a setting when you open the app? It goes to your favorite tab/screen?
instead of using the app, can we not have a mobile website option?
.
Thank you
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Not great
You know it’s bad when I take the time to leave a review. I couldn’t even sign up. Typed my name. And then no. It wouldn’t let me do anything else.
Good; but need more function
There’s many things to comment on but one I would love for SS to focus on is when you click on certain elements IN SS it opens up a link or looked up record. There needs to be more focused on that for the app. The app has no ability to click on something to open up another window.
The first one I would love for y’all to work on is the count field….. if you click on that in the app, it shows the underlying records.
Thank you
The first one I would love for y’all to work on is the count field….. if you click on that in the app, it shows the underlying records.
Thank you
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Great app, when it works
I love using this app and then it just stops working. A spreadsheet app that can’t sort is pretty useless. Even after deleting the app and reinstalling it, it refuses to sort basic lists.
When Good Apps Go Mobile and Forget How to Work
The SmartSuite iPad app feels like they built a different product and hoped I wouldn’t notice. Either the desktop version is a freak accident of brilliance, or the mobile team simply mailed it in. I’m betting on the latter. I love SmartSuite, but on the iPad it’s like trying to play chess on a Lite-Brite. Looks nice. Doesn’t work.
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Needlessly confusing
The website is great, the app is terrible. Needs a complete overhaul. Notifications are intermittent. The app should be as customizable as the website so users can prioritize what’s most important to them individually. Just overall very poorly thought out and executed.
If ClickUp and Airtable had a baby…
SmartSuite just works. Best investment we have made into our business. Takes the best of the database world and mixes it with the best of project management. There is almost nothing you can’t do in SmartSuite, and somehow it’s still intuitive to use.
Could not give a higher recommendation.
Could not give a higher recommendation.
Doesn’t open anymore
When I try to open the app, I get an error message that says “Bad Request: Request failed with status code 400.” Previously, it was a great app. If this gets fixed I’ll update my review.
Update: I’m giving it one more week from today, 2/1/25. If issue is not resolved by then I’m deleting this app.
Update: I’m giving it one more week from today, 2/1/25. If issue is not resolved by then I’m deleting this app.
Doesn’t open anymore
When I try to open the app, I get an error message that says “Bad Request: Request failed with status code 400.” Previously, it was a great app. If this gets fixed I’ll update my review.
Slow
The app is extremely hard to use. It takes so long to load information and it’s the search bar doesn’t find what your looking for
Powerful but need a zoom out interface
This is app is great once you start the workflow from desktop version. However I feel the need to zoom out the interface as I cannot use it as efficient from a mobile phone.
Love the product. Worth paying for
The mobile app is decent and lets me do basic tasks. The 5 star is for the product as a whole. It’s much better on desktop and overall I love it. I’m leaving Knack and Airtable. I’ve already tried Monday, Asana and countless others. While there are some issues overall it’s a home run. Hope they keep it up!
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This app desperately needs an update
I love how much support the website is getting lately but this app needs some love. I think tall need to onboard some new developers to help.
Quality of Life Update PLEASE!!
This app needs widgets and Siri Shortcuts ASAP.
Poor UI and Buggy
The user interface isn’t the greatest, but more importantly the app is buggy and crashes. Can’t update records consistently while on the go because the app keeps crashing, which makes the app nearly useless. Great web app - poor mobile app.
Best project management software
I have no clue how people are reviewing this app poorly
Want to love it
I thought this app would be my rescue from Airtable after their terrible attitude towards customers seen in recent changes to their business model. On paper, smart suite was an exciting alternative that offered more for less. But on mobile devices, my primary use case, it’s been too unreliable. I was willing to put up with forms jumping across the screen and losing my inputs right before I saved them, but now after being locked out and completely unable to access my documents, I’m convinced I simply cannot rely on the service. Today, I was logged out on all devices for some reason. Signing in with my Apple ID was simple enough on my phone, but even after restarting both the app and my iPad, I was told on every attempt that my credentials were incorrect - though, again, being identical to those I used successfully on another device.
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Want to love it
I thought this app would be my rescue from Airtable after their terrible attitude towards customers reflected in circumstances surrounding recent changes to their business model.
On paper, smart suite was an exciting alternative that offered more for less. But on mobile devices, my primary use case, it’s been too unreliable. I was willing to put up with forms jumping across the screen and losing my inputs right before I saved them, but now after being locked out and completely unable to access my documents, I’m convinced I simply cannot rely on the service.
Today, I was logged out on all devices for some reason. Signing in with my Apple ID was simple enough on my phone, but even after restarting both the app and my iPad, I was told on every attempt that my credentials were incorrect - though, again, being identical to those I used successfully on another device.
On paper, smart suite was an exciting alternative that offered more for less. But on mobile devices, my primary use case, it’s been too unreliable. I was willing to put up with forms jumping across the screen and losing my inputs right before I saved them, but now after being locked out and completely unable to access my documents, I’m convinced I simply cannot rely on the service.
Today, I was logged out on all devices for some reason. Signing in with my Apple ID was simple enough on my phone, but even after restarting both the app and my iPad, I was told on every attempt that my credentials were incorrect - though, again, being identical to those I used successfully on another device.
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