HelpDesk Host vs HPE Instant On
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HelpDesk Host
Get instant or scheduled remote technical support for your devices. Connect securely with a trusted technician to resolve issues efficiently through chat and remote access.
- On-demand remote support
- Scheduled support sessions
- Secure issue resolution
- In-session text chat
- One-time app installation
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Receive on-demand remote support instantly or schedule a session with HelpDesk by RemotePC. Using a one-time app installation, your issues are resolved in a secure way. Features Easy remote support on-demand from your trusted technician. Chat with technicians via text during the session for better understanding of the issues.
HPE Instant On
Manage and troubleshoot your network of access points and switches remotely. This app provides a simple, secure, and reliable way to ensure high performance for your small business network.
- Remote setup
- Network management
- Troubleshooting tools
- Wi-Fi access point control
- Switch management
- Secure network performance
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Set up, manage, and troubleshoot a network of Instant On switches and Wi-Fi access points from anywhere, at any time. Simple, reliable, and secure, Instant On solutions offer high performance and built-in security, ideal for small businesses.
Screenshots
Verdict
The clearest difference is rating: HPE Instant On at 3.4 against HelpDesk Host's 1.3. HPE Instant On also leads on review sentiment (20% vs 8%) and update cadence (every 5 weeks vs every 2 months). HelpDesk Host's advantage is ratings volume (900 vs 17). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HPE Instant On holds the better App Store score, 3.4 against 1.3. That said, the two scores are not equally well evidenced: HelpDesk Host has 900 ratings behind it against 17, so its average is the more settled of the two. Written reviews point the same way: 8% of HelpDesk Host's written reviews are positive against 20% of HPE Instant On's.
HelpDesk Host ships an update every 2 months, HPE Instant On every 5 weeks. The most recent releases landed on September 23, 2026 and September 21, 2026 respectively.
| Parameter | HelpDesk Host | HPE Instant On |
|---|---|---|
| Price | Free | Free |
| Rating | 1.3 (900 ratings) | 3.4 (17 ratings) — better |
| Positive reviews | 7.6% of reviews | 20.0% of reviews — better |
| Number of ratings | 900 — better | 17 |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 14 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | IDrive Incorporated | Hewlett Packard Enterprise Company |
Customer experience
HelpDesk Host
HPE Instant On
Bugs and requests
HelpDesk Host
Reported bugs
2 issues- Join session button not functioning properly
- Compatibility issues with older devices
Requested features
2 requests- Improve security measures to prevent abuse
- Clearer guidelines on legitimate use cases
HPE Instant On
Not enough reviews yet to summarise bugs or requests.
In-app purchases
HelpDesk Host
No in-app purchases
HPE Instant On
No in-app purchases
Questions
Is HelpDesk Host free?
Is HPE Instant On free?
Which has better reviews, HelpDesk Host or HPE Instant On?
Do HelpDesk Host or HPE Instant On have ads?
Which is updated more often, HelpDesk Host or HPE Instant On?
Other comparisons
