BeyondTrust Rep Console vs HelpDesk Host
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BeyondTrust Rep Console
IT support technicians can remotely access and control desktops, laptops, and servers from an iOS device. Initiate sessions, view screens, control input, and collaborate with other technicians. Supports multiple simultaneous sessions and in-session chat.
- Remote session initiation
- Screen viewing and control
- Multi-session management
- In-session chat
- Rep collaboration
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With the BeyondTrust iOS Rep Console, IT support technicians can remotely support desktops, laptops, or servers, allowing them to: • Initiate a remote support session from an iOS device without requiring pre-installed software. • View a customer’s or employee’s screen and control their mouse and keyboard. • Work on multiple sessions simultaneously. • Chat with end-users and other reps within a session. • Invite other reps into a session to collaborate and resolve issues. Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20.1.1 or above, that have trusted CA-signed certificates.
HelpDesk Host
Get instant or scheduled remote technical support for your devices. Connect securely with a trusted technician to resolve issues efficiently through chat and remote access.
- On-demand remote support
- Scheduled support sessions
- Secure issue resolution
- In-session text chat
- One-time app installation
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Receive on-demand remote support instantly or schedule a session with HelpDesk by RemotePC. Using a one-time app installation, your issues are resolved in a secure way. Features Easy remote support on-demand from your trusted technician. Chat with technicians via text during the session for better understanding of the issues.
Screenshots
Verdict
The clearest difference is rating: BeyondTrust Rep Console at 1.8 against HelpDesk Host's 1.3. BeyondTrust Rep Console also leads on review sentiment (22% vs 8%). HelpDesk Host's advantage is ratings volume (900 vs 107) and update cadence (every 2 months vs every 5 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BeyondTrust Rep Console holds the better App Store score, 1.8 against 1.3. That said, the two scores are not equally well evidenced: HelpDesk Host has 900 ratings behind it against 107, so its average is the more settled of the two. Written reviews point the same way: 22% of BeyondTrust Rep Console's written reviews are positive against 8% of HelpDesk Host's.
BeyondTrust Rep Console ships an update every 5 months, HelpDesk Host every 2 months. The most recent releases landed on August 1, 2026 and September 23, 2026 respectively.
| Parameter | BeyondTrust Rep Console | HelpDesk Host |
|---|---|---|
| Price | Free | Free |
| Rating | 1.8 (107 ratings) — better | 1.3 (900 ratings) |
| Positive reviews | 22.1% of reviews — better | 7.6% of reviews |
| Number of ratings | 107 | 900 — better |
| Update frequency | Every 5 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 18 | 15.6 — better |
| Further details — not scored | ||
| Size | 61 MB | 14 MB |
| Age rating | 4+ | 4+ |
| Developer | Bomgar Corporation | IDrive Incorporated |
Customer experience
BeyondTrust Rep Console
HelpDesk Host
Bugs and requests
BeyondTrust Rep Console
Not enough reviews yet to summarise bugs or requests.
HelpDesk Host
Reported bugs
2 issues- Join session button not functioning properly
- Compatibility issues with older devices
Requested features
2 requests- Improve security measures to prevent abuse
- Clearer guidelines on legitimate use cases
In-app purchases
BeyondTrust Rep Console
No in-app purchases
HelpDesk Host
No in-app purchases
Questions
Is BeyondTrust Rep Console free?
Is HelpDesk Host free?
Which has better reviews, BeyondTrust Rep Console or HelpDesk Host?
Do BeyondTrust Rep Console or HelpDesk Host have ads?
Which is updated more often, BeyondTrust Rep Console or HelpDesk Host?
Other comparisons
