BeyondTrust Rep Console vs PrinterLogic App

With the BeyondTrust iOS Rep Console, IT support technicians can remotely support desktops, laptops, or servers, allowing them to: • Initiate a remote support session from an iOS device without requiring pre-installed software. • View a customer’s or employee’s screen and control their mouse and keyboard. • Work on multiple sessions simultaneously. • Chat with end-users and other reps within a session. • Invite other reps into a session to collaborate and resolve issues. Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20.1.1 or above, that have trusted CA-signed certificates.

This app does not work alone. It works in organizations that use PrinterLogic software. Your IT manager will know if it applies to your printing workflow. The PrinterLogic app gives users a native direct IP printing solution and the ability to quickly and easily release secure print jobs from your mobile device. These two features are explained below: Native Mobile Printing This feature lets you print from any app on your phone or tablet using printers your IT manager has configured for you, or using printers you add manually. How it works: From within any app, launch a print job using the Share function and then select PrinterLogic. Choose an available printer and select Print. The print job is processed on your mobile device and sent directly to the printer. Secure Release Printing Secure release printing protects confidential information by making sure that you, and only you, receive the printed document. There are two versions. With pull printing, you can choose the printer that’s most convenient after you initiate the print job on your mobile device. How it works: Using pull printing as an example, launch a print job and select Hold on the pop-up menu. The print job is held on the device you initiated the print job from until you are near the printer and ready to pick it up. To retrieve it, go to a nearby network printer, launch the PrinterLogic app, and use it to release the job as shown above.