iStrives vs CXi Agent

iStrives is a Business Performance Management Platform that connects the dots across the whole business so that is easy to drive results, collaborate, reward and engage. Every employee, at all levels, can see real time performance outcomes as well as access all the tools they need to drive their personal and team success. With iStrives, there is no more complexity of having to swap between multiple tools/apps… instead everything is at your fingertips and just a click away. iStrives Main Features: Performance Scorecards and Leaderboards with simple target setting and real-time results Leaderboards, Contents and Gamification to drive motivation, priorities and instantly reward outcomes Graphs and dashboards to visualize trends and analysis so that it is easy to assess results and identify focus areas Manage complex projects and simple tasks to enable cross team collaboration, digitize processes and convert observations to actions Toolbox to share corporate knowledge, documents, videos, pictures, links, etc. by role so there is less time spent hunting for information Collaboration tools to chat one on one or in Groups Forums that turn feedback into a two-way communication either one on one or in Groups Share knowledge with the Tips Forum, again a two-way channel so that knowledge is not just stored but also enhanced An inbuilt CRM to manage all your sales, marketing, support and suppliers effortlessly Stay connected and up to date on  every aspect of your business with iStrives app.

Ozonetel Agent Toolbar brings every essential contact-center tool into a single lightweight app — empowering agents to handle voice and chat interactions with speed and accuracy What it does - Handle live voice calls and chat conversations from one interface - Place and receive auto-dialer outbound calls directly from the app - Apply call dispositions quickly to close interactions and update workflows - Support all campaign modes: Manual, Inbound, Blended, Preview, Progressive, Predictive - Personal dashboard with agent performance metrics and daily summary - Call history & chat history for follow-ups - In-app internal calling so agents can talk to each other and get quick help - Supervisor notifications - AI agent assist for calls & chats - Supports SIP and Phone login Why teams love it - Reduces context switching — voice, chat and disposition workflows in one place - Faster wrap-ups & higher agent productivity with instant dispositions and auto-dial support - Built for reliability — designed for high-volume contact-center operations - Simple to deploy and integrates with your existing Ozonetel account (SSO/enterprise login) Security & data Requires authenticated Ozonetel account for access Admin controls for supervisor rights and access to team dashboards