Connect First vs Balance Custody
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Connect First
Manage your credit union accounts conveniently from your mobile device. Access balances, send e-transfers, pay bills, and deposit checks with enhanced security and personalized features.
- View account balances
- Send Interac e-transfers
- Pay bills
- Manage debit cards
- Deposit cheques
- Personalization features
- Security alerts
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The connectFirst Credit Union mobile app makes it easier than ever to manage your accounts – it’s like carrying your credit union branch in your pocket. The dashboard is intuitive, and gives you access to everything you would want in your mobile banking app, including: View your account balances Send Interac e-transfers Pay your bills Manage your debit cards Deposit cheques and download void ones And more! Plus, you can make it your own by taking advantage of personalization features, like changing your home screen to a photo of you, your pet or your favourite place. You can use our mobile app with confidence, knowing that we have enabled security features to keep you safe. Be sure to take advantage of the alerts features, so you can bank with peace of mind. For help with our mobile app features, check out our digital banking help page: connectfirstcu.com/digital-banking
Balance Custody
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For existing Balance Custody clients, this application will allow users with appropriate privileges to securely approve operations such as transactions or external account changes. Please note, this application requires biometrics on your mobile device to be enabled (such as fingerprint or face detection).
Screenshots
Verdict
The clearest difference is iOS requirement: Balance Custody at 15.0 against Connect First's 17.0. On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Connect First ships an update every 2 months, Balance Custody monthly. The most recent releases landed on October 24, 2026 and October 4, 2026 respectively.
| Parameter | Connect First | Balance Custody |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (2 ratings) — better | — |
| Positive reviews | 5.1% of reviews | — |
| Number of ratings | 2 — better | — |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 17.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 192 MB | 28 MB |
| Age rating | 4+ | 4+ |
| Developer | Connect First Credit Union Ltd | Paradiso Ventures Inc. |
Bugs and requests
Connect First
Reported bugs
18 issues- Login credentials rejected despite being correct
- Infinite loading screens after login attempt
- App won't open after updates
- Face ID authentication fails repeatedly
- Mobile deposit feature rejects clear, well-lit check images
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- E-transfer functionality broken or unavailable
- App crashes during e-transfer and facial recognition setup
- Blank screen logo appears and prevents app opening
- Update notification loop - app asks to update on startup
- Funds not updating in real-time for online purchases
- App freezes during various operations
- Password reset functionality not working
- App logs out randomly without warning
- Location permission pop-up appears despite being disabled
- Deposit notifications not sending despite settings
- Inconsistent behavior between iPhone and iPad versions
- App becomes unresponsive for extended periods
- Error messages without explanation or resolution path
Requested features
11 requests- Disable or customize Face ID prompts on every login
- Remove or make optional the location sharing pop-up
- Reduce frequency of support availability notifications
- Streamline login process with fewer authentication steps
- Improve mobile check deposit accuracy and reliability
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- Add ability to manage payees directly from app without branch visit
- Display account balance on home screen without additional clicks
- Improve transaction list visibility and accuracy
- Better notification system for app updates
- Faster menu loading and navigation
- Consistent performance across all device types
Balance Custody
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Connect First
No in-app purchases
Balance Custody
No in-app purchases
Questions
Is Connect First free?
Is Balance Custody free?
Do Connect First or Balance Custody have ads?
Which is updated more often, Connect First or Balance Custody?
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