ThinkSmart Manager vs MICAS Service

Give your IT department some time back with ThinkSmart Manager, the official manageability console for your fleet of ThinkSmart smart office devices. IT can stop putting out fires by streamlining their management of every ThinkSmart device across the enterprise—remotely deploying, configuring, protecting, and auto-updating agent software on each one with ease. Choose from tiered plans.

The MICAS (Machine Intelligence Call Assistance System) mobile service app is a unique self-help system that collects current machine data and assists MFP service technicians in resolving service calls. Once a technician enters the MFP model and serial number, the current data of the MFP is instantly available, including: - Machine totals - Toner Levels - Alerts - Current firmware version Additionally, several diagnostic options are available to the service technician: Service Assessment – Displays a snapshot of a machine’s security vulnerabilities and provides the ability to remediate them and/or share a vulnerability report. Diagnostics – generates 22-6 and 23-2 reports and provides the ability to share the reports. MIB Walk – Collects an SNMP walk that can be shared to help diagnose incorrect counts. MICAS Benefits to Dealers Help improve first-call resolution Optimize device uptime Provide efficient customer service for your dealership Help increase revenue and profitability MICAS Benefits to Service Technicians: Machine totals and toner levels available immediately Access to relevant alerts Firmware version identified right on the app MICAS Benefits to Customers: No more monthly meter collection Help reduce emergency calls More potential for device uptime How to Use the App: Login and enter the MFP model and serial number AI automatically generates MFP information and resources Technical Requirements: iOS 12 or later Dealers need to sign up for MICAS before accessing the app. For instructions on how to sign up, go to https://service.sharpamericas.com.