311 Toronto vs Rapidi

Connect with 311 Toronto while on the go using the device and channel of your choice, 24 hours a day, seven days a week, 365 days a year. Use the app to make requests for more than 600 different services including Animal Services, Bylaw Violations, Service Complaints, Graffiti Removal, Noise Complaints, Road Maintenance and Traffic Safety, Tree Maintenance, Waste Collection, Water and Sewer Services and Winter Maintenance and more. Use the location-based technology on your smart phone to report a problem and easily attach a photo to show exactly what you are looking at. Track your service request using your unique reference number and opt-in for text message (SMS) or email notifications to receive instant status updates of your request. Easily book, reschedule or cancel appointments for select services. Connect directly with a Customer Service Representative through the 311 Live Agent chat function. Review and explore open service requests in public spaces through the new Explore Map function which allows you to see open requests within 8km of your location. Use the expanded knowledge base and enhanced search function to find the information about City services and programs you are looking for quickly and easily.

Get tasks assigned in real-time: · When the Rapidi dispatcher receives tasks and assigns them to you, you will receive push notifications and voice prompts immediately. Efficient task management: · Use the map feature to prioritize tasks and decide which one to handle first. · Hold the start button to prevent accidental task activation. Complete tasks quickly: · Access clear task details, and use one-touch navigation to reach the customer's delivery address or contact the customer. · The app's user-friendly design makes completing tasks, whether successful deliveries or addressing failures, very convenient. Contact your dispatcher: ·Whenever you encounter a situation requiring assistance, you can quickly communicate with the dispatcher using voice or text options. Task statistics: · Track your performance with histograms that display the number of completed tasks across various dimensions.