Comparison

311 Toronto vs NorthMail

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

311 Toronto

Report city service issues and track their progress. Submit requests for over 600 services, including bylaw violations and waste collection, with photos and location data. Receive status updates and connect with customer service representatives.

Highlights
  • Submit service requests
  • Attach photos and location
  • Track request status
  • Book/cancel appointments
  • Live agent chat
  • Explore open requests map
  • Search city services
Features
Read full description

Connect with 311 Toronto while on the go using the device and channel of your choice, 24 hours a day, seven days a week, 365 days a year. Use the app to make requests for more than 600 different services including Animal Services, Bylaw Violations, Service Complaints, Graffiti Removal, Noise Complaints, Road Maintenance and Traffic Safety, Tree Maintenance, Waste Collection, Water and Sewer Services and Winter Maintenance and more. Use the location-based technology on your smart phone to report a problem and easily attach a photo to show exactly what you are looking at. Track your service request using your unique reference number and opt-in for text message (SMS) or email notifications to receive instant status updates of your request. Easily book, reschedule or cancel appointments for select services. Connect directly with a Customer Service Representative through the 311 Live Agent chat function. Review and explore open service requests in public spaces through the new Explore Map function which allows you to see open requests within 8km of your location. Use the expanded knowledge base and enhanced search function to find the information about City services and programs you are looking for quickly and easily.

About

NorthMail

This app offers secure and fast email access for existing users, featuring real-time notifications, easy email management, and integrated calendar and contacts. It prioritizes privacy with Canadian-hosted, encrypted data.

Highlights
  • Real-time email notifications
  • Easy email reading and composing
  • Integrated calendar management
  • Synchronized contacts
  • Canadian-hosted encrypted data
Features
Read full description

NorthMail – Simple, Secure Email Access NorthMail provides fast, secure, and reliable email access exclusively for NorthMail users. Designed for simplicity and privacy, our app lets you effortlessly manage your emails, calendar, and contacts directly from your iPhone. Key Features: Real-time Notifications: Never miss an important email with instant push notifications. Easy Email Management: Quickly read, reply, and compose emails. Integrated Calendar: Effortlessly manage your schedule and appointments. Contacts Management: Keep your contacts synchronized and easily accessible. Privacy First: Your data is encrypted and secure, hosted exclusively in Canada. Please Note: To use this app, you must already have an account. Account creation is not available within the app.

Screenshots

311 Toronto4 screens
NorthMail4 screens

Verdict

The call

311 Toronto and NorthMail both sit at 5.0 stars, but that hides the real split: 100% of NorthMail's written reviews are positive against 8% of 311 Toronto's. 311 Toronto's advantage is update cadence (every 2 months vs every 5 months). On price, rating, ratings volume and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 5.0 for 311 Toronto against 5.0 for NorthMail. Both are backed by a comparable volume of ratings — 2 and 1 respectively. Written reviews are what separate them: 8% of 311 Toronto's written reviews are positive against 100% of NorthMail's.

UpkeepUpdate frequency

311 Toronto ships an update every 2 months, NorthMail every 5 months. The most recent releases landed on October 21, 2026 and October 24, 2026 respectively.

Scorecard2 real differences · 8 level
311 Toronto versus NorthMail: the parameters behind the verdict, then further details
Parameter311 TorontoNorthMail
PriceFreeFree
Rating5.0 (2 ratings)5.0 (1 ratings)
Positive reviews8.3% of reviews100.0% of reviews — better
Number of ratings2 — better1
Update frequencyEvery 2 months — betterEvery 5 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPad
Requires iOS15.6 — better16.6
Further details — not scored
Size24 MB6 MB
Age rating17+17+
DeveloperCity of Toronto9387-6084 Quebec Inc

Customer experience

311 Toronto

All ratings2 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews48 reviews
Positive8.3%
Neutral8.3%
Negative83.3%

NorthMail

Written reviews3 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

In-app purchases

None

311 Toronto

No in-app purchases

None

NorthMail

No in-app purchases

Questions

Is 311 Toronto free?
311 Toronto is free to download, with no in-app purchases.
Is NorthMail free?
NorthMail is free to download, with no in-app purchases.
Which has better reviews, 311 Toronto or NorthMail?
311 Toronto and NorthMail are both rated 5.0 out of 5 on the App Store, from 2 and 1 ratings respectively.
Do 311 Toronto or NorthMail have ads?
Neither 311 Toronto nor NorthMail shows ads.
Which is updated more often, 311 Toronto or NorthMail?
311 Toronto ships an update every 2 months, and NorthMail every 5 months. Most recently, 311 Toronto was updated on October 21, 2026 and NorthMail on October 24, 2026.

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