eClinicalTouch 3.9 vs Chartflow Agent
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
eClinicalTouch 3.9
This app offers medical professionals a portable and convenient way to access and manage patient records, diagnostic tools, and data analytics. It allows for secure data capture, claim generation, and features like telehealth and CPOE, all from an iPad.
- Access patient records
- Create new encounters
- Conduct telehealth visits
- Use CPOE functions
- Review labs and imaging
- Refill prescriptions
- Document OB flowsheets
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***NOTE:You Must Upgrade your EMR server to V11.52.153+ and above*** eClinicalTouch 3.9 puts eClinicalWorks users, who have upgraded their EMR server to the latest version, on the leading edge of healthcare innovation, combining the convenience, functionality, and portability of an iPad with the industry-leading functionality of eClinicalWorks. Medical professionals enjoy intuitive, cloud-based navigation and complete access to patient records, diagnostic tools, and data analytics. With secure data capture and unparalleled functionality, eClinicalTouch is your best choice for portable Electronic Health Records solutions, designed specifically with provider and nurse documentation in mind. And the information you capture automatically generates a claim on the practice management side of the comprehensive eClinicalWorks system. Experience the power, innovation, and convenience of eClinicalWorks – anytime you need it, wherever your busy schedule takes it. eClinicalTouch contains the most-used features of the eClinicalWorks EMR, allowing you to: * Enter new patient records * Create new encounters * Conduct telephone encounters * Conduct a televisit from your iPad * Work the office visit screen * View and enter Progress Notes * Record vital signs * Use the full functions of CPOE * Access the ICW panel throughout the app * Review labs, imaging, and procedure results * Refill prescriptions * Document OB flowsheets * Enable for voice and eClinicalWorks Scribe * Use the built-in iPad camera to assist in documenting Progress Notes eClinicalTouch 3.9 will not work for customers who are on older versions of the EMR. Please contact support for more information.
Chartflow Agent
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Chartflow is an AI scribe built for licensed home-health clinicians — physical therapists, occupational therapists, speech-language pathologists, and nurses who document visits in the patient's home. Record the visit. Chartflow drafts the note. You review, edit, and sign. WHAT IT DRAFTS • SOAP visit notes and evaluations structured the way home-health charts are actually built — subjective, objective findings, assessment, goals, frequency and duration, discharge plan • OASIS-E items, drawn from what was said during the visit • Medication reconciliation • Diagnoses with ICD-10 coding • Discipline-aware templates for PT, OT, SLP, and nursing, across evaluations, follow-up visits, re-evaluations, and discharges HOW IT WORKS 1. Start a visit and tap record. Recording keeps running while you use other apps, so you can pull up the chart or the EHR mid-visit. 2. Speak naturally. Chartflow transcribes 18 languages and handles mid-sentence code-switching. 3. Review the draft. Every section is editable, expandable, and traceable back to the transcript. 4. Sign when it's right. Nothing is finalized until a licensed clinician signs it. BUILT FOR REVIEW, NOT AUTOPILOT Chartflow drafts; clinicians decide. Notes are marked as AI-generated drafts and require your clinical review before signature. A pre-signature chart review surfaces missing items, inconsistencies, and gaps while you are still in the home — but it never signs, and it never files anything on your behalf. PRIVACY AND SECURITY • Protected health information is encrypted in transit and at rest with customer-managed encryption keys • Business Associate Agreements are in place with our cloud and speech-to-text providers • Every access to patient data is written to an immutable audit log • Face ID app lock keeps patient information protected on your device • Analytics are off by default and opt-in BEFORE YOU RECORD Chartflow shows you exactly how visit audio is handled — including that it is processed by third-party AI services under HIPAA Business Associate Agreements — and asks you to acknowledge it before recording begins. Obtaining patient consent to record, as required by your state's law, remains your responsibility as the clinician. REQUIREMENTS Chartflow requires a Chartflow account with an active subscription, and is intended for use by licensed clinicians and the home-health agencies that employ them. It is not a consumer health or wellness app. Chartflow is a clinical documentation tool. It does not diagnose, treat, or provide medical advice, and it is not a substitute for professional clinical judgment.
Screenshots
Verdict
The clearest difference is iOS requirement: eClinicalTouch 3.9 at 13.6 against Chartflow Agent's 16.0. On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
eClinicalTouch 3.9 ships an update every 6 weeks, Chartflow Agent every 3 weeks. The most recent releases landed on October 12, 2026 and October 7, 2026 respectively.
| Parameter | eClinicalTouch 3.9 | Chartflow Agent |
|---|---|---|
| Price | Free | Free |
| Rating | 1.9 (78 ratings) — better | — |
| Positive reviews | 12.2% of reviews | — |
| Number of ratings | 78 — better | — |
| Update frequency | Every 6 weeks | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPad | iPhone, iPad — better |
| Requires iOS | 13.6 — better | 16.0 |
| Further details — not scored | ||
| Size | 231 MB | 32 MB |
| Age rating | 17+ | 17+ |
| Developer | eClinicalWorks LLC | Erik Chan |
Bugs and requests
eClinicalTouch 3.9
Reported bugs
24 issues- App crashes frequently
- App freezes
- App logs out unexpectedly
- App is slow to respond
- Black screen when charting notes
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- Loss of patient photos and documentation due to crashes
- Inoperability when switching between devices
- Login issues after updates
- Cannot edit telephone encounters
- Medication history is missing
- Cannot prescribe controlled substances
- Medication reconciliation is difficult
- Biometric settings not saving
- Issues with refilling medications
- Problems with logging in after upgrades
- App not supporting latest iOS versions
- Web app has bugs
- iOS version is awkward
- Does not emulate web version well
- Frequent freezes
- Disappointment in promised features that don’t work
- App quits when viewing documents
- Crashes when editing merged physical exam
- Kicks user out of system, locks chart
Requested features
22 requests- Improve microphone sensitivity adjustment
- Messenger to work on iPad
- Import more documents besides photos (PDFs, etc.)
- Fix bugs related to editing merged physical exam
- Enable editing of telephone encounters
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- Restore missing medication history
- Improve app stability
- Fix issues with logging out
- Improve tech support responsiveness and knowledge
- Allow prescription of controlled substances
- Simplify medication reconciliation
- Ensure biometric settings are saved
- Synchronize old app features with new app
- Fix issues with logging in after upgrades
- Make app functional and efficient
- Improve documentation process
- Fix bugs in iOS and PC versions
- Make the app user-friendly
- Improve web app emulation
- Fix issues with switching between devices
- Make login credentials consistent across devices
- Fix bugs before releasing new versions
Chartflow Agent
Not enough reviews yet to summarise bugs or requests.
In-app purchases
eClinicalTouch 3.9
No in-app purchases
Chartflow Agent
No in-app purchases
Questions
Is eClinicalTouch 3.9 free?
Is Chartflow Agent free?
Do eClinicalTouch 3.9 or Chartflow Agent have ads?
Which is updated more often, eClinicalTouch 3.9 or Chartflow Agent?
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