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eClinicalTouch 3.9

eClinicalTouch 3.9

by eClinicalWorks LLC

78 ratings
41 reviews
💪 Health & Fitness
🏥 Medical
Free

Details

Released
May 28, 2021
Updated
December 1, 2025

Developer

eClinicalWorks LLC
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eClinicalTouch 3.9 screenshot #1 for iPad
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eClinicalTouch 3.9 screenshot #5 for iPad
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❓5 answered
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About

This app offers medical professionals a portable and convenient way to access and manage patient records, diagnostic tools, and data analytics. It allows for secure data capture, claim generation, and features like telehealth and CPOE, all from an iPad.

✓Access patient records
✓Create new encounters
✓Conduct telehealth visits
✓Use CPOE functions
✓Review labs and imaging
✓Refill prescriptions
✓Document OB flowsheets
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What users say about eClinicalTouch 3.9

Reviews of eClinicalTouch 3.9 are mostly negative: the Medical app is rated 1.9/5 from 78 App Store ratings. What users like most: convenient on-the-go documentation, can dictate notes easily. Top complaints: frequent crashes, slow to respond. Summarized from real user reviews.

Positive things

  • 👍Convenient on-the-go documentation
  • 👍Can dictate notes easily
  • 👍Multiple ways to order labs/DI
  • 👍Can start/refill medications easily
  • 👍Easy to send eRX
  • 👍Can do referrals and dictate/type letters
  • 👍Can text, email, or airdrop documents
  • 👍Rewarding and satisfying once learned

Negative things

  • 🐛Frequent crashes
  • 🐛Slow to respond
  • 🐛Site crashing
  • 🐛Doubles/triples steps for operations
  • 🐛Not intuitive
  • 🐛Too many clicks involved
  • 🐛Awkward mobile version
  • 🐛Developers don't understand medicine
  • 🐛Support is awful
  • 🐛Causes anxiety and stress
  • 🐛Loses important patient photos/documentation
  • 🐛Freezes for no reason
  • 🐛Not time efficient
  • 🐛Constantly logging out
  • 🐛Frustrating to be logged out
  • 🐛Black screen when charting
  • 🐛Bugs not sufficiently vetted
  • 🐛Reporting bugs is time-consuming
  • 🐛Microphone continues to listen
  • 🐛New updates make things worse
  • 🐛iPad doesn't support new version
  • 🐛Inoperability when switching devices
  • 🐛Login credentials not the same
  • 🐛Locked out after upgrades
  • 🐛Same crap with more bugs
  • 🐛Support is useless
  • 🐛Less functional than PC version
  • 🐛Unstable new version
  • 🐛Crashes and requires re-sign in
  • 🐛Poor quality app
  • 🐛Tech support clueless and worthless
  • 🐛App quits when viewing documents
  • 🐛Crashes when editing physical exam
  • 🐛Cannot edit telephone encounters
  • 🐛Medication history missing
  • 🐛Worst application, cannot function
  • 🐛Kicks you out every few minutes
  • 🐛Slow response, clicks take seconds
  • 🐛Cannot refill meds appropriately
  • 🐛Have to reload upgrade to log in
  • 🐛Kicks out of system
  • 🐛Locks chart after re-login
  • 🐛Biometric settings won't save
  • 🐛Poor performance
  • 🐛Crashes often
  • 🐛Medication reconciliation difficult
  • 🐛Cannot prescribe controlled substances
See all reviews

What's New in eClinicalTouch 3.9

3.9.46

December 1, 2025

bug fix

User reviews

Most RecentHighest RatedLowest Rated

You don’t know how good you got it

You say version 3.9 is lousy? Just try version 4. It is HORRIBLE. It is HORRENDOUS. This version is a dream compared to the train wreck that is v4. Trust me, you got it good if your practice uses 3.9. Tell your IT people not to give in to the folly of the upgrade! It is the emperor’s new clothes. It will increase the complexity of documentation beyond belief. Expect to reset your work/life balance expectations if you upgrade.
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ANA. Nearn

Absolute garbage

Doubles or triples the number of steps you need to go through to perform the same operations under the old system. Still faster than a sloth.
I1IT 1977

Poor imitation of Windows based design

The web app is festooned with bugs, but one becomes accustomed. The IOS version is even more awkward and does not emulate the web version well at all. If the app is intended to be a user friendly web emulator it is a huge miss.
Bballoub

Worst emr in the solar system

ITS a nightmare
Gguana007

Upgrades!!1

Every time there’s an update, there are more problems. They can’t seem to get their act together with proper updates.
DDRFORGHANI
See 36 more reviews

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User experience

🐞

Reported Bugs

24 issues

App crashes frequently

Bug

App freezes

Bug

App logs out unexpectedly

Bug

App is slow to respond

Bug

Black screen when charting notes

Bug

Loss of patient photos and documentation due to crashes

Bug

Inoperability when switching between devices

Bug

Login issues after updates

Bug

Cannot edit telephone encounters

Bug

Medication history is missing

Bug

Cannot prescribe controlled substances

Bug

Medication reconciliation is difficult

Bug

Biometric settings not saving

Bug

Issues with refilling medications

Bug

Problems with logging in after upgrades

Bug

App not supporting latest iOS versions

Bug

Web app has bugs

Bug

iOS version is awkward

Bug

Does not emulate web version well

Bug

Frequent freezes

Bug

Disappointment in promised features that don’t work

Bug

App quits when viewing documents

Bug

Crashes when editing merged physical exam

Bug

Kicks user out of system, locks chart

Bug
✨

Requested Features

22 requests

Improve microphone sensitivity adjustment

Feature

Messenger to work on iPad

Feature

Import more documents besides photos (PDFs, etc.)

Feature

Fix bugs related to editing merged physical exam

Feature

Enable editing of telephone encounters

Feature

Restore missing medication history

Feature

Improve app stability

Feature

Fix issues with logging out

Feature

Improve tech support responsiveness and knowledge

Feature

Allow prescription of controlled substances

Feature

Simplify medication reconciliation

Feature

Ensure biometric settings are saved

Feature

Synchronize old app features with new app

Feature

Fix issues with logging in after upgrades

Feature

Make app functional and efficient

Feature

Improve documentation process

Feature

Fix bugs in iOS and PC versions

Feature

Make the app user-friendly

Feature

Improve web app emulation

Feature

Fix issues with switching between devices

Feature

Make login credentials consistent across devices

Feature

Fix bugs before releasing new versions

Feature

FAQ

What is eClinicalTouch 3.9?

eClinicalTouch 3.9 is a mobile application designed for medical professionals who use the eClinicalWorks EMR system. It provides convenient, cloud-based access to patient records, diagnostic tools, and data analytics directly from an iPad, enhancing portability and functionality.

What are the key features of eClinicalTouch 3.9?

Key features include entering new patient records, creating encounters, conducting telephone and televisits, working office visit screens, viewing and entering progress notes, using CPOE, reviewing labs and imaging, refilling prescriptions, and documenting OB flowsheets. It also supports voice input and the iPad camera for documentation.

Is eClinicalTouch 3.9 free to use?

Based on the provided information, the app is listed as 'free'. However, it requires users to have an upgraded eClinicalWorks EMR server (V11.52.153+) to function. There are no in-app purchases or advertisements mentioned.

What are the system requirements for eClinicalTouch 3.9?

A critical requirement for eClinicalTouch 3.9 is that users must have their eClinicalWorks EMR server upgraded to version 11.52.153 or above. The app is designed to run on an iPad, leveraging its portability and functionality.

Who is the target audience for eClinicalTouch 3.9?

This app is specifically designed for medical professionals, including providers and nurses, who are users of the eClinicalWorks EMR system. It is intended for those who have upgraded their EMR server and wish to access patient information and manage clinical workflows from a portable device like an iPad.