…No Help Options?
Response from developer
We apologize for the trouble you're having with our app. We understand the importance of managing multiple profiles and will address the login issues. For immediate support, please contact us at help@healow.com. We appreciate your feedback and are here to help. Thank you for your understanding.
Broken in iOS15
Edit: Lowering my rating. iOS15 happened to be broken due to an UX decision to use a sticky cookie to determine when users saw a Terms of Service update that blocked the rest of the screen. It took Healow over a month to respond. This app is still clunky at best. Both Healow and eClinicalWeb operate off the same backend and constantly break each others' authentication. While no security issues stand out, both wind up forcing users to reset their passwords unexpectedly after using the opposite. It seems to be less frequent as of recently, but it still happens.
We're on iOS17 and it hasnt really improved. Since my original review this app finally supports switching between patient profiles, but each requires a UNIQUE pin, even if they're associated with the same provider. This is infuriating for parents trying to keep track of two or more kids.
Response from developer
We're sorry that our product did not live up to your expectations. Please reach out to us directly (help@healow.com) so we can work to resolve the issue.
Force close
Response from developer
Thank you for letting us know about your negative experience with our product. Kindly reach out to support through email help@healow.com for any assistance.
Instant force close
Response from developer
Thank you for letting us know about your negative experience with our product. Kindly reach out to support through email help@healow.com for any assistance.
I give more than five starts!!!!!
Response from developer
We are delighted to hear that you are enjoying our product, and we appreciate your kind words.
