…No Help Options?
I have 4 kids and the app will only let me add 1 child. It keeps logging me in over and over without letting me go where I need to within the app. There is no where in the app to also seek help if you need it like I did. Very confusing and frustrating.
MMaggieAnneGotfredson
Broken in iOS15
I can login but the app gets stuck loading and eventually times out.
Edit: Lowering my rating. iOS15 happened to be broken due to an UX decision to use a sticky cookie to determine when users saw a Terms of Service update that blocked the rest of the screen. It took Healow over a month to respond. This app is still clunky at best. Both Healow and eClinicalWeb operate off the same backend and constantly break each others' authentication. While no security issues stand out, both wind up forcing users to reset their passwords unexpectedly after using the opposite. It seems to be less frequent as of recently, but it still happens.
We're on iOS17 and it hasnt really improved. Since my original review this app finally supports switching between patient profiles, but each requires a UNIQUE pin, even if they're associated with the same provider. This is infuriating for parents trying to keep track of two or more kids.
Edit: Lowering my rating. iOS15 happened to be broken due to an UX decision to use a sticky cookie to determine when users saw a Terms of Service update that blocked the rest of the screen. It took Healow over a month to respond. This app is still clunky at best. Both Healow and eClinicalWeb operate off the same backend and constantly break each others' authentication. While no security issues stand out, both wind up forcing users to reset their passwords unexpectedly after using the opposite. It seems to be less frequent as of recently, but it still happens.
We're on iOS17 and it hasnt really improved. Since my original review this app finally supports switching between patient profiles, but each requires a UNIQUE pin, even if they're associated with the same provider. This is infuriating for parents trying to keep track of two or more kids.
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Wwj4
Force close
App automatically force closes as soon as it signs In. Has been doing that for months.
Fforgetful.bunny
Instant force close
App is instantly force closing after logging me in. It logs in, and then almost immediately force closes.
Fforgetful.bunny
Response from developer
Thank you for letting us know about your negative experience with our product. Kindly reach out to support through email help@healow.com for any assistance.
I give more than five starts!!!!!
Great app I love it😉
Yyesi99484
