Tata Teleservices vs Interakt

Tata Smartflo Call Management and Dialer App for iOS devices brings a simplified feature to keep a track calls on your business phone using a mobile device from anywhere, anytime. Existing Smartflo users can use the application for tracking the activities of their account. Features Features available in the current version of this iOS app are: 1. Call Logs – All the calls dialed, received or missed on your Smartflo account are listed along with details, such as – caller ID of the customer, date and time of the call, agent name (or IVR), and call duration. 2. Active Call – All the active call running for your Smartflo account are listed in this section with the details including the current status of the call (ringing/answered), source of the call, destination of the call, and the agent connected on the call. 3. Click-to-Call – With Click-to-call feature, admin can initiate a call to the customer and choose the agent with which the call needs to be connected. With the active call logs you can see the available agents and accordingly pick the agents for click-to-call option.

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