Comparison

eMates vs Craigdale Connect

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

eMates

Facilitates easy and frequent communication between prisoners and their loved ones. Aims to reduce self-harm by fostering connections and aids in prisoner rehabilitation for release.

Highlights
  • Easy prisoner communication
  • Secure messaging
  • Reduced self-harm
  • Release preparation assistance
  • Frequent and varied communication
Features
Read full description

eMates (emailaprisoner.com) has the following goals: To help family and friends communicate easily and frequently with Prisoners. To reduce thoughts of self-harm/suicide through increased communication. To assist Prisoners in preparation for release with multiple partner agencies. Communication is a major factor in Prison life and the lack of it can have horrendous consequences. eMates offers a quick, efficient, secure alternative method of communication for Prisoners, their families, friends, legal professionals and related organisations - meaning Prisoners can receive more frequent and varied communication. Documentation continually states Prisoners who are able to maintain family ties are 6 times less likely to re-offend. Please check the locations page to see what features are available at what establishment: https://www.emailaprisoner.com/content/locations

About

Craigdale Connect

Read full description

Craigdale Housing is able to connect with all their tenants through this app and portal, with options of creating the following opportunities: Share what is happening within the organisation, and allow members to comment. Promote events to all or selected groups and make the event live and interactive. Consultation, ask for immediate feedback with polls or create more in-depth surveys. The Inspection tool allows staff to capture environmental issues during their walkabouts easily. All this and none of the conversations are being listened to, data harvested or information sold to another company. Please read our Data Use Policy, Terms and other important info in the legal section of our App Store description.

Screenshots

eMates4 screens
Craigdale Connect4 screens

Verdict

The call

The clearest difference is update cadence: eMates at fortnightly against Craigdale Connect's every 8 months. eMates also leads on device support. Craigdale Connect's advantage is iOS requirement (12.0 vs 15.0). On price and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

eMates ships an update fortnightly, Craigdale Connect every 8 months. Both last shipped on November 3, 2026.

Scorecard3 real differences · 7 level
eMates versus Craigdale Connect: the parameters behind the verdict, then further details
ParametereMatesCraigdale Connect
PriceFreeFree
Rating2.0 (1 ratings) — better—
Positive reviews4.5% of reviews—
Number of ratings1 — better—
Update frequencyFortnightly — betterEvery 8 months
AdsNo—
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPod — better—
Requires iOS15.012.0 — better
Further details — not scored
Size44 MB93 MB
Age rating4+4+
DeveloperUnilink Technology ServicesUnique Apps Limited

Bugs and requests

eMates

Reported bugs

32 issues
  • App crashes frequently
  • Messages fail to send or are lost
  • Messages fail to receive
  • Login screen freezes or doesn't respond
  • Cannot log in even with correct credentials
Show 27 more
  • Account registration errors
  • Password reset functionality not working
  • Money added to account but not usable
  • Apple Pay not accepted despite being advertised
  • App freezes for several seconds upon opening
  • Contacts disappear or duplicate
  • Video calls not working
  • Multi-factor authentication codes not received or invalid
  • Emails marked as sent but appear as drafts
  • No notifications for replies
  • App crashes after updates
  • Scanned reply pages not appearing
  • Scrolling issues within the app
  • Identity verification link not working
  • Error messages when trying to upload ID or face scan
  • App not connecting to the server
  • Old messages disappearing or blank screens
  • Photos attached multiple times and charged
  • Dates on sent/received emails changing
  • Support email addresses bounce back
  • Neatphone facility connection problems
  • App not refreshing and showing old messages
  • Video visit requests disappearing
  • Email sending process disappears mid-way
  • Unable to schedule video visits
  • App not user-friendly
  • Confusing credit system

Requested features

18 requests
  • Improve app stability and reliability
  • Fix message sending and receiving issues
  • Resolve login and account access problems
  • Address payment and credit issues
  • Enhance customer support responsiveness
Show 13 more
  • Improve message delivery speed
  • Fix video call functionality
  • Ensure Apple Pay compatibility
  • Streamline registration process
  • Fix password reset and account recovery
  • Provide clear instructions for account crediting
  • Resolve multi-factor authentication issues
  • Improve user interface and experience
  • Add notifications for replies
  • Allow saving contacts
  • Make app more robust and less buggy
  • Address issues with image uploads
  • Provide clear communication on prison staff reliance

Craigdale Connect

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

eMates

No in-app purchases

None

Craigdale Connect

No in-app purchases

Questions

Is eMates free?
eMates is free to download, with no in-app purchases.
Is Craigdale Connect free?
Craigdale Connect is free to download, with no in-app purchases.
Which is updated more often, eMates or Craigdale Connect?
eMates ships an update fortnightly, and Craigdale Connect every 8 months. Most recently, eMates was updated on November 3, 2026 and Craigdale Connect on November 3, 2026.

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