Comparison

UTSWMyCare vs Touchstone Connect

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

UTSWMyCare

Manage your health and connect with your provider through a secure, streamlined app. Access medical records, schedule appointments, conduct video visits, and get directions on campus. It offers a convenient digital experience for patients.

Highlights
  • Access medical records and lab results
  • Secure messaging with providers
  • Prescription refill requests
  • Appointment scheduling and video visits
  • Campus wayfinding and navigation
  • Integration with Apple Health
Features
Read full description

UTSWMyCare UTSWMyCare, our new streamlined, one-app solution delivers an exceptional experience that UT Southwestern is known for. UTSWMyCare helps patients easily manage their health and stay connected with their provider all with a sense of security throughout their health care journey. The UTSWMyCare app provides access to medical records, lab results, messaging, prescription refills, scheduling, video visits, and wayfinding. A few features are true differentiators from other health system apps. When completing a video visit, just log into the UTSWMyCare app and have everything from the check-in, visit with your provider, and follow-up scheduling all in one place. When a visit to our main campus is essential, UTSWMyCare has a navigation feature that will give turn by turn visual and audio directions from the parking garage to the front desk at your doctor’s office. For those who prefer a ride sharing service, our patients can access Uber and Lyft from within UTSWMyCare and request a ride to any of our locations. In short, UTSWMyCare will offer a simple and convenient digital experience for our patients. You must have a MyChart account to access MyChart features in this app. Upload health and fitness data, including data from the Apple Health app, when enrolled in self-tracking programs.

About

Touchstone Connect

This app facilitates secure communication between mental health professionals and clients. It allows for virtual meetings, appointment management, and completion of necessary documentation on various devices.

Highlights
  • Secure messaging
  • Virtual client meetings
  • Appointment viewing and confirmation
  • Digital documentation completion
  • Cross-device compatibility
Features
Read full description

Touchstone Mental Health provides services to adults in the Twin Cities metro area. Touchstone Connect will allow staff and clients to communicate via secure messaging; meet with their staff person virtually; view and confirm upcoming appointments; and complete required documentation all through their computer or mobile device.

Screenshots

UTSWMyCare4 screens
Touchstone Connect4 screens

Verdict

The call

The clearest difference is review sentiment: UTSWMyCare at 71% against Touchstone Connect's 0%. UTSWMyCare also leads on rating (4.8 vs 3.0) and ratings volume (16K vs 2). Touchstone Connect's advantage is update cadence (monthly vs every 2 months) and iOS requirement (15.0 vs 26.1). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

UTSWMyCare holds the better App Store score, 4.8 against 3.0. That said, the two scores are not equally well evidenced: UTSWMyCare has 16K ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 71% of UTSWMyCare's written reviews are positive against 0% of Touchstone Connect's.

UpkeepUpdate frequency

UTSWMyCare ships an update every 2 months, Touchstone Connect monthly. The most recent releases landed on November 1, 2026 and October 30, 2026 respectively.

Scorecard5 real differences · 5 level
UTSWMyCare versus Touchstone Connect: the parameters behind the verdict, then further details
ParameterUTSWMyCareTouchstone Connect
PriceFreeFree
Rating4.8 (16K ratings) — better3.0 (2 ratings)
Positive reviews71.0% of reviews — better0.0% of reviews
Number of ratings16K — better2
Update frequencyEvery 2 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS26.115.0 — better
Further details — not scored
Size194 MB220 MB
Age rating4+12+
DeveloperUT Southwestern Medical CenterTouchstone Mental Health

Customer experience

UTSWMyCare

All ratings14,677 ratings
Positive95.4%
Neutral2.1%
Negative2.6%
Written reviews155 reviews
Positive71.0%
Neutral5.2%
Negative23.9%

Touchstone Connect

All ratings2 ratings
Positive50.0%
Neutral0.0%
Negative50.0%
Written reviews1 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

Bugs and requests

UTSWMyCare

Reported bugs

3 issues
  • Messages not opening correctly
  • Incorrect information displayed
  • Delayed response to user messages

Requested features

3 requests
  • Option to save/remember password
  • Ability to directly contact nurses
  • Improved syncing of appointment updates

Touchstone Connect

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

UTSWMyCare

No in-app purchases

None

Touchstone Connect

No in-app purchases

Questions

Is UTSWMyCare free?
UTSWMyCare is free to download, with no in-app purchases.
Is Touchstone Connect free?
Touchstone Connect is free to download, with no in-app purchases.
Which has better reviews, UTSWMyCare or Touchstone Connect?
UTSWMyCare is rated higher. UTSWMyCare averages 4.8 out of 5 from 16K ratings, while Touchstone Connect averages 3.0 from 2 ratings.
Do UTSWMyCare or Touchstone Connect have ads?
Neither UTSWMyCare nor Touchstone Connect shows ads.
Which is updated more often, UTSWMyCare or Touchstone Connect?
UTSWMyCare ships an update every 2 months, and Touchstone Connect monthly. Most recently, UTSWMyCare was updated on November 1, 2026 and Touchstone Connect on October 30, 2026.

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