Sign in
It never accepts my password, it won’t recognize my face, it is not user friendly. I have a new iPhone so it’s not my phone and our internet is sound. You sign page is not very reliant on the phone. The only way I can get my messages from my doctors without trying for 20-30 minutes is to go on my laptop and that is very inconvenient!
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Buggy. Frustrating. Malpractice by their IT department.
Crashes every time i click the back button to try to get to the home screen. App must then be closed and sign in completed again. EVERY TIME.
MyChart implementations from Texas Health and Methodist work fine.
MyChart implementations from Texas Health and Methodist work fine.
Patient
Excellent service in all areas👍👍👍👍👍
Frustrated
I’m almost pulling my hair out trying to login. There is a confusion between my care UTSW and my chart with Baylor University Medical Center. Can someone please straighten it out so that I don’t have to choose any longer? I do not have a doctor at Baylor and I don’t want to Baylor as a choice when I login. No matter what I choose it takes me to Baylor. I am trying to get the messages. I exchanged with Dr Lee and also the review/report of my bone density test. It is not showing it leaves me at the wrong institution.
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Extremely Happy
Just finished the appointment with Dr. Kirkwood and the staff at Uchi Southwestern and I cannot tell you how ecstatic I am with the results and the active plan in the next three months. I cannot say enough good about Dr. Kirkwood and the staff.
I’m frustrated
I don’t like having to go through another step to get to My Chart. Plus I can’t change my login (it’s not correct) or my password (it’s been changed and it won’t recognize the new one) Grrrr
Marian Adams
Thankful for her assistance in helping with financial issue with billing. She was so helpful, supportive, and resourceful.
My Care app
This app is very helpful to stay on top of your appointments & keep in touch w doctors, & their assistants. Thank u for this provision. It makes things easier. I appreciate having it.
Requires You to Upgrade phone iOS software first
I was using this app and loved it, but now it won’t work anymore and is forcing an upgrade to a new version of the app that will only work on the very latest iOS software which will only work on newer phones - it all requires buying a new phone - ridiculous racket.
Care and Appts
Dr Tran & her staff are is super amazing! They respond to calls promptly, get prescriptions in quickly and provide the absolute superior care. She doesn’t rush me and takes the time to answer all my questions and covers every detail of my care.
Unstable app
I really like the app, but today it’s not working well for me. I’m in the middle of writing my current medications and diet, and the app shuts down before I can submit it. It’s a bit frustrating, so the developers need to do an update. My phone is updated, so it doesn’t seem to be the problem.
Drs and hospital admission
From the very beginning we were scared coming to Dallas. We are beyond pleased with the care that my husband Enrique Perez has received starting with Dr Truelson and Dr Gordon and their staff. Everyone so nice, caring and very knowledgeable.
Then as the days approached for surgery and we arrived at UT Southwestern William Clemens Hospital was so friendly and made us feel at home starting with Lab technician at admissions, nurses in ICU on 2nd floor and nurses on 6th floor have given my husband the best care. We couldn’t have asked for better healthcare than this and we are very grateful to each one of you who took care of him. Tk you for the gentleman in the CATT team who sat next to me and assured me it was going to be ok when I had a meltdown when my husband had a setback and had to have a procedure.
I’m forever grateful and happy that we came here. Thank you!
Then as the days approached for surgery and we arrived at UT Southwestern William Clemens Hospital was so friendly and made us feel at home starting with Lab technician at admissions, nurses in ICU on 2nd floor and nurses on 6th floor have given my husband the best care. We couldn’t have asked for better healthcare than this and we are very grateful to each one of you who took care of him. Tk you for the gentleman in the CATT team who sat next to me and assured me it was going to be ok when I had a meltdown when my husband had a setback and had to have a procedure.
I’m forever grateful and happy that we came here. Thank you!
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Average
The app is ok. Communication could be better.
Dr.Tran
Here’s a polished review you can use:
Dr. Tran is AMAZING! She truly listens to your concerns and takes the time to find the best possible solution for your care. She explains medical terms in a way that is easy to understand, making sure you feel informed and comfortable every step of the way.
I’ve never felt more comfortable or confident in my choice of healthcare provider. Dr. Tran is compassionate, knowledgeable, and genuinely cares about her patients. I always leave feeling heard, supported, and positive about my treatment plan.
I absolutely love it there and highly recommend Dr. Tran to anyone looking for exceptional care!
Dr. Tran is AMAZING! She truly listens to your concerns and takes the time to find the best possible solution for your care. She explains medical terms in a way that is easy to understand, making sure you feel informed and comfortable every step of the way.
I’ve never felt more comfortable or confident in my choice of healthcare provider. Dr. Tran is compassionate, knowledgeable, and genuinely cares about her patients. I always leave feeling heard, supported, and positive about my treatment plan.
I absolutely love it there and highly recommend Dr. Tran to anyone looking for exceptional care!
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Professional
Impressed w UTSW. Organized, professional, helpful, friendly.
Terrific Efficient App!
I’ve had many, many appts at UTSW during the past almost nine years. Being able to keep track of them and to see test results so promptly is great! It’s also great to send/receive messages so easily. In my opinion it’s a win-win app for all involved! Thanks!
Dr Myers
Most professional,caring,compassionate doctor I have ever met!! Thank you so much for saving my life!!
Needs more information
Pretty easy to navigate but as a patient, it would be helpful to have more information when given test results. Not everyone knows medical acronyms etc
Confident at All Times
I can send a message to my doctor and feel confident that I will receive an answer from them.
Awesome
I’ve been coming here for a few years now & I love it. Everyone is very professional, it is very clean. They get you in & out. The techs know exactly what they’re doing & they are very careful with the way they handle you.
