RustDesk Remote Desktop vs IBM Software Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
RustDesk Remote Desktop
This open-source application provides remote desktop access and control capabilities. It allows users to remotely manage their computers. Please note it only supports controlling other devices, not being controlled or screen sharing.
- Open-source remote desktop
- Remote access and control
- TeamViewer alternative
- Control other devices
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An open-source remote desktop application. The open source TeamViewer alternative. Source code: https://github.com/rustdesk/rustdesk Doc: https://rustdesk.com/docs Please be reminded that this app only has the ability to control, and it does not have the functionality of being controlled or screen sharing. WARNING: YOU MAY BE BEING SCAMMED! If you are on the phone with someone you DON'T know AND TRUST who has asked you to install RustDesk, do not install and hang up immediately. They are likely a scammer trying to steal your money or other private information.
IBM Software Support
This application streamlines support case management for businesses. Users can view open support tickets, access detailed case information, and escalate urgent issues directly from their mobile devices. It aims to improve efficiency and response times for clients.
- View company support cases
- Access case details and status
- See case ownership and updates
- Escalate cases from mobile
- Receive urgent alerts
- Contact Support Execs
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Introducing IBM Software Support, our ultimate solution to enhance our Support Clients and revolutionize their service experience. Say good-bye to standard response times and hello to more efficiency and effectiveness. With this app, you can effortlessly identify your company’s open support cases, access to relevant details and elevate a case in the same place. App Key Features: • Ability to see a list with the support cases opened by my company. • Ability to see selected case details, status, updates, who is working on it (ownership). • Ability to easily escalate my cases through my phone or tablet, including the possibility of receiving alerts and reaching out to Support Execs for urgent situations. • And there is more to come…
Screenshots
Verdict
The clearest difference is rating: IBM Software Support at 5.0 against RustDesk Remote Desktop's 4.1. RustDesk Remote Desktop's advantage is ratings volume (73 vs 1) and iOS requirement (13.0 vs 17.6). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
IBM Software Support holds the better App Store score, 5.0 against 4.1. That said, the two scores are not equally well evidenced: RustDesk Remote Desktop has 73 ratings behind it against 1, so its average is the more settled of the two.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on August 22, 2026 and August 27, 2026 respectively.
| Parameter | RustDesk Remote Desktop | IBM Software Support |
|---|---|---|
| Price | Free | Free |
| Rating | 4.1 (73 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 58.5% of reviews | — |
| Number of ratings | 73 — better | 1 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 13.0 — better | 17.6 |
| Further details — not scored | ||
| Size | 62 MB | 37 MB |
| Age rating | 4+ | 17+ |
| Developer | Purslane Limited | IBM |
Customer experience
RustDesk Remote Desktop
IBM Software Support
Bugs and requests
RustDesk Remote Desktop
Reported bugs
38 issues- Recent update broke iPad mouse alignment
- No image displayed from PC (black screen)
- Remember Password function doesn't work
- Black screen when remoting into Raspberry Pi Linux server (Wayland)
- Keyboard issues when remoting from iPhone to PC
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- Cannot control Mac
- iPad app fails to connect or shows key mismatch error
- App crashes or becomes unresponsive
- Connection issues over mobile data network
- Session closes after a short period
- Key presses duplicated or not registered with external keyboard
- Settings/Preferences not preserved
- iOS language icon covers toolbar collapse icon
- Previous direct IP sessions not saved
- Enter key does not work in address bar
- Copy/Paste broken
- Latest update deleted saved connections
- App not responding after update
- Connection Error, Operation not permitted (error 1) on iOS
- Mouse overflows monitor content, preventing clicks on edges
- Double-clicking behavior in touch mouse/pad options
- App launches but window vanishes on old iPads
- Crash on app startup (v1.2.7, iOS 12.2)
- Cannot paste remote ID by holding text input
- iOS client attempting to control Android results in frozen interface
- Cannot control Windows PC typing from iPhone
- Version 1.2.7 has issues on iPad (cannot launch)
- Address book empty on Pro version
- Arrow keys do not function like a desktop keyboard
- Phone heats up during use
- Mouse pointer on desktop and iPad not lined up
- Flakey behavior with keyboard and trackpad on iPad
- Scaling displays issues on iPad
- Key mismatch error with iPad app
- Virtual machine control issues (keyboard repeats or fails to register)
- Mobile network connection issues
- Cannot connect over mobile data network
- UI icon not centered
Requested features
13 requests- Add option to view and modify USB drives in file transfer mode
- Improve mouse and keyboard control configurability
- Allow Apple Pencil to function as a mouse
- Support iPhone remote control of each other
- Add option to automatically switch display/monitor to follow remote window focus
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- Sync remote ID list by iCloud
- Improve Wayland support
- Add option to change two-finger gesture behavior (scroll vs. move canvas)
- Center remote screen when zooming
- Remap controls for mouse actions
- Integrate arrow keys with device keyboard
- Support iPhone to Android control
- Support Windows remote typing from iPhone
IBM Software Support
Not enough reviews yet to summarise bugs or requests.
In-app purchases
RustDesk Remote Desktop
No in-app purchases
IBM Software Support
No in-app purchases
Questions
Is RustDesk Remote Desktop free?
Is IBM Software Support free?
Which has better reviews, RustDesk Remote Desktop or IBM Software Support?
Do RustDesk Remote Desktop or IBM Software Support have ads?
Which is updated more often, RustDesk Remote Desktop or IBM Software Support?
Other comparisons
