Mobile ZAC vs Threo

Wherever your job takes you, make your mobile device your business phone. Mobile ZAC allows remote and mobile employees to manage business communications while utilizing the same tools as Zultys Advanced Communicator (ZAC) and our browser-based Web ZAC. We bring significant cost savings and reliability to our customers by including our mobile app with every user bundle for every Zultys system. Feature Overview: • Support for AI Tools: Real-time closed captions, real-time sentiment analysis, and live transcription with searchable post-call transcripts. • Mobile Network Calling: Place outbound and receive inbound business calls over your mobile carrier network. • iOS Recents Control: A configurable option to control whether Mobile ZAC calls appear in the native Phone app’s Recents list. • Department Filtering: Quickly filter company contact list by department or sub-department, and hide system services like auto attendants and call groups. • Single Sign-On (SSO) Support: SAML SSO has been developed and tested with Entra ID and ClassLink, with the potential to support other identity providers such as Okta, Duo, Auth0, and OneLogin. • Inbound and Outbound SMS and MMS for Call Group Agents: Agents in Operator, ACD, and ICC groups can send and receive SMS and MMS messages. • Web Chat for Call Group Agents: Agents in Operator, ACD, and ICC groups can now receive real-time message notifications from website visitors and respond. • Video Conferences: Easily host or join a conference, whether it’s for a group or one-on-one. Choose from three different modes to match your preferences: Speaker, Grid, or Pin an individual user. • Scheduled Conferences: Now users can view, join, and schedule conferences directly from the mobile app. • Call Logs: You can view complete phone call records and review the call history. Easily find the exact information you need with new filter and sort options. • Emojis: Elevate your conversations with native emojis. • Call Attached Data: Accessing and completing Call Attached Data while on the go is now easier than ever. • Retrieve Call: Move an active call from one device to another quickly and effortlessly. This feature gives you flexibility and an uninterrupted call experience. • Agent Roles & Queue Monitor: Agent roles and queue monitor have now been added for call center functionality on the go. More Feature Highlights: • Access Call Attached Data, recordings, transcripts, and voicemails from the call log • View presenter screen sharing for one-on-one and conference calls • System speed dial access • Ability for users to reply to and forward any message • Password reset link • Network switching between cellular and Wi-Fi networks while maintaining calls • Real-time presence status and presence notes • Instant message with internal and external parties with IM alerts • SMS support • Call group support Mobile ZAC is supported on systems running MX version Release 17 and above. Access to the latest capabilities requires MX Release 19.

Send your agents to work with Wingtip in Threo — your organization's secure AI for work, delivered by Synthreo. Start a task from your phone, give Wingtip the context, and keep moving. Follow and steer the work while it runs, then pick up the session on your computer when you're ready to continue. WINGTIP SESSIONS • Set the goal, send it off — give Wingtip your sources, templates, and context, and let the work begin. • Follow and steer — check progress and redirect the job from your phone. • Get more than an answer — put agent-created reports, documents, dashboards, and files to work. • Start on your phone, finish on your computer — pick up your Wingtip session on the web. EVERYDAY SECURE AI CHAT • Secure AI chat — get answers, write, summarize, and brainstorm with advanced AI models. • AI Agents and Experts — find, pin, and chat with your organization's agents and Experts. • Talk, don't type — hands-free voice input converts speech to text right on your device. • Bring your context — attach photos, documents, and files directly to a conversation. • Pick up where you left off — your chats stay in sync with Threo on the web. • Quick Actions widget — start a chat, open an agent, or talk to Threo from your Home and Lock Screen. • Light and dark mode. BUILT FOR WORK, BUILT FOR PRIVACY • Encrypted in transit (HTTPS/TLS). • No advertising, no ad tracking, no selling your data. • Administered by your organization under your company's policies. REQUIRES AN ORGANIZATION ACCOUNT Threo is an enterprise app. You need an account provided by your organization to sign in — there is no consumer sign-up. Some features, including Wingtip, depend on what your organization has enabled. If your company uses Threo, sign in with your work account to get started. Support is provided through your organization's administrator.