Comparison

ShopGoodwill vs Customer Spark

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ShopGoodwill

Discover unique items from Goodwills nationwide through this e-commerce platform. Browse categories, participate in auctions, or use the "Buy it Now" feature. Your purchases support job training and placement services.

Highlights
  • Bid on auction items
  • Buy items instantly
  • Filter by category, price, and shipping
  • Add items to Favorites
  • Save searches
  • Customer service support
Features
Read full description

ShopGoodwill mobile app is the premier location for finding hidden treasures within Goodwills across the country. It’s the first e-commerce platform that has been created, owned, and operated by a non-profit organization. Supporting over 130 Goodwill organizations, ShopGoodwill has unique finds like fashion, home goods, technology, jewellery, collectibles and more that you can search through from the comfort of your home. While on the site, you have the option of browsing specific categories, participating in auctions, using our “Buy it Now” feature, as well as checking out our 1 cent shipping items. When you shop with ShopGoodwill, you’re helping fund our mission of providing job training and placement services to thousands of people. Each item’s final sale price goes back into the local Goodwill that listed the item, and around 85 cents of every dollar go back into funding our mission, so this means your purchases are making a difference in local communities throughout the country. Shop with purpose, shop for good. 1. Bid for auction items and buy them after the auction ends 2. Buy items right away wherever applicable 3. Pay for the item using Paypal or Stripe 4. Paypal Credit option available 5. Get quick access to featured items 6. Quick bid or Quick buy from the listing page directly 7. Add items to Favorites for easy access later 8. Filter items based on • Categories • Size • Lowest to highest pricing • 1 Cent shipping only • New today • Specific Sellers • Shipping Options 9. Know more about ShopGoodwill 10. Get an email from your personal shopper when an item that matches your interest is listed 11. Save a search to fetch items again quickly on the items listing 12. Search using Advanced search option with deeper search criteria 13. Raise Customer Service tickets on Items and your orders 14. Schedule Pickups for your pickup orders

About

Customer Spark

An exclusive, invite-only community for customers to provide feedback and earn points towards rewards. Engage in fun activities to share your opinions on products and services.

Highlights
  • Earn points for rewards
  • Provide product feedback
  • Participate in activities
  • Exclusive community access
  • Share service opinions
Features
Read full description

The Walmart Customer Spark Community is an exclusive, invite-only community where customers can participate in a variety of activities to earn points towards rewards. Our goal is to provide a fun and engaging experience for you to provide feedback on products, services and more. Your voice is our top priority and we are here to listen! Learn more here: https://customersparkcommunity.walmart.com

Screenshots

ShopGoodwill4 screens
Customer Spark4 screens

Verdict

The call

The clearest difference is review sentiment: Customer Spark at 61% against ShopGoodwill's 12%. Customer Spark also leads on rating (4.9 vs 2.4) and ratings volume (13K vs 989). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Customer Spark holds the better App Store score, 4.9 against 2.4. That said, the two scores are not equally well evidenced: Customer Spark has 13K ratings behind it against 989, so its average is the more settled of the two. Written reviews point the same way: 12% of ShopGoodwill's written reviews are positive against 61% of Customer Spark's.

UpkeepUpdate frequency

ShopGoodwill ships an update every 6 weeks, Customer Spark monthly. The most recent releases landed on October 23, 2026 and October 28, 2026 respectively.

Scorecard3 real differences · 7 level
ShopGoodwill versus Customer Spark: the parameters behind the verdict, then further details
ParameterShopGoodwillCustomer Spark
PriceFreeFree
Rating2.4 (989 ratings)4.9 (13K ratings) — better
Positive reviews12.5% of reviews61.1% of reviews — better
Number of ratings98913K — better
Update frequencyEvery 6 weeksMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.615.1 — better
Further details — not scored
Size92 MB48 MB
Age rating17+17+
DeveloperGoodwill Industries of Orange County, CaliforniaWalmart

Customer experience

ShopGoodwill

All ratings959 ratings
Positive27.6%
Neutral9.5%
Negative62.9%
Written reviews385 reviews
Positive12.5%
Neutral8.1%
Negative79.5%

Customer Spark

All ratings11,872 ratings
Positive96.7%
Neutral1.1%
Negative2.2%
Written reviews537 reviews
Positive61.1%
Neutral6.9%
Negative32.0%

User reviews

ShopGoodwill

From 989 App Store ratings

What we love

  • 🚀 Great deals
  • 👍 Authentic items
  • 🚀 Fast shipping
  • 👍 Good packaging

Room to improve

  • 🐛 Buggy app
  • 💰 Expensive shipping and handling fees
  • 🔍 Poor item descriptions and photos
  • 🤔 Inconsistent policies across locations
  • 🤔 Overpriced items

Customer Spark

From 13K App Store ratings

What we love

  • 🚀 Great surveys
  • 👍 Easy to use and earn
  • 👍 Fabulous
  • 👍 Grateful
  • 👍 Sharing

Room to improve

  • 🐛 Lack of customer service
  • 🐛 Not without its bugs and issues
  • 🐛 The app needs some work
  • 🐛 App Could Use Some Work
  • 🐛 Very Misleading

Bugs and requests

ShopGoodwill

Reported bugs

5 issues
  • App crashes and freezes
  • Login issues
  • Inaccurate item information and photos
  • Shipping weight discrepancies
  • Inability to view order history and status

Requested features

6 requests
  • Ability to filter by size, price range, and other criteria
  • Improved search functionality
  • Notifications for outbid/ending auctions
  • Landscape mode support for tablets
  • Ability to save shipping addresses and payment methods
Show 1 more
  • Better integration between app and website

Customer Spark

Reported bugs

2 issues
  • Login screen freezes
  • Incompatible with older devices

Requested features

2 requests
  • Dark mode option
  • Advanced analytics dashboard

In-app purchases

None

ShopGoodwill

No in-app purchases

None

Customer Spark

No in-app purchases

Questions

Is ShopGoodwill free?
ShopGoodwill is free to download, with no in-app purchases.
Is Customer Spark free?
Customer Spark is free to download, with no in-app purchases.
Which has better reviews, ShopGoodwill or Customer Spark?
Customer Spark is rated higher. ShopGoodwill averages 2.4 out of 5 from 989 ratings, while Customer Spark averages 4.9 from 13K ratings.
Do ShopGoodwill or Customer Spark have ads?
Neither ShopGoodwill nor Customer Spark shows ads.
Which is updated more often, ShopGoodwill or Customer Spark?
ShopGoodwill ships an update every 6 weeks, and Customer Spark monthly. Most recently, ShopGoodwill was updated on October 23, 2026 and Customer Spark on October 28, 2026.

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