Serviceware Resources vs Fieldcode FMA

With the Serviceware Resources app it is easy to consult your current schedule and to record all your times and activities. The Resources app is the mobile environment to manage your agenda and activities, so you always have everything at hand. From the module 'My Agenda' you can consult today's schedule (or any other date) and read more information per planned item. You can also easily register the start and end of each entry by clicking on the start or stop button. Depending on the installation of Serviceware Resources at your organization, a mobile form (dynamic form) may also be linked to the registration. If necessary, you can transfer appointments to colleagues. The 'My Agenda' module is also available off-line, so you can keep on working at all times! You can also add appointments yourself via the app. In the module 'My Schedule’ you can see which shifts are planned for you. From the module 'My Clients' you can look up the clients for which you are authorized, plan an appointment or immediately start a registration. An overview of all your registrations, including totals, can be found in the 'My Registrations' module. You can submit your hours per day for approval. From the 'My Expenses' module you can declare and submit any expenses incurred or have your travel kilometers calculated automatically based on your registrations. The menu on the top left of the home screen gives you access to the ‘Locations’ module where you can find all the information about the locations of your organization. Using the strip balloon at the top right of the screen leads you to the communication module. Here the messages from your planner, manager, colleagues or the system are grouped and displayed. You can easily get in touch with colleagues via the telephone book. Serviceware Resources is used at medical laboratories, thrombosis services and diagnostic centers, amongst many others. Serviceware Resources is mainly used within healthcare but also at many organizations outside the care with an extensive field service. New versions of the Resources app are regularly released, so make sure you always use the latest version of the app. Please note: the options of the app depend on the Resources configuration at your organization! How to start using the Resources app? 1. Download and install the Serviceware Resources app on your iPhone. 2. Do you already have a Resources account? Provide the company code of your organization and log on to the app with your Serviceware Resources account details. 3. Then follow the steps to set up two-factor authentication. 4. Do you not have a Resources account yet? Request your login details from the Serviceware Resources administrator of your organization. Then follow steps 2 and 3. Feedback? Yes please! We hope you enjoy the Resources app. We look forward to receiving your review. Do you want to share something directly with us? Please contact us via contact@serviceware-benelux.com

The Fieldcode FSM solution helps you to plan and perform your Field Service interventions. With a fully automated, Zero-Touch approach work orders are created, scheduled and send to your techs without manual interventions. This empowers your technicians to work more efficiently, whether online or offline. The Fieldcode mobile app offers step-by-step instructions directly to technicians’ devices, ensuring consistent, high-quality service delivery. Technicians stay up-to-date on essential details such as schedule updates, customer information, order status, route navigation, and parts availability, all in one place. Key features include: • User-friendly interface: A structured, easy-to-navigate view of tasks for seamless workflow management. • Real-time job information: Access and update details such as task descriptions, contact information, documents, and more. • Offline capability: Data is stored locally when offline and automatically synced once the device is connected to the internet. • Automatic ticket assignment: Tickets are automatically assigned to technicians, eliminating manual assignment and ensuring quicker service delivery. • Efficient task reporting: Technicians can track progress, report time spent on tasks, and submit task completion reports, including relevant documentation. • Route optimization: On-map route information helps technicians optimize travel time, improving efficiency and service times. • Spare parts management: Technicians can access parts linked to their tickets, ensuring full traceability with details on pick-up/drop-off locations and easy receipt confirmation. With easy access to job information, schedule details, real-time updates, and reporting features, your team will never deal with lost data or unhappy customers again.