Incode Mobile Service Orders vs Fieldcode FMA

Incode Mobile Service Orders works seamlessly with Incode 10 Utility Billing to allow field technicians and field supervisors to access Service Order information and perform related job functions using an iPad while out in the field. Real-time integration leads to reduced costs, increased productivity and improved customer satisfaction. It’s convenient, easy to use and promotes responsiveness in a fast-paced environment by making data more accessible to users within your organization. Feature Detail: - View Service Orders assigned to a Person or Group - View and Pinpoint Service Orders on the Map - View relevant Contact and Service Address information - View Service Order notes and instructions - Search Service Orders based on Number or Service address - Complete and/or Save Service Orders in the field - Enter field notes upon Completion of Service Orders - Easily identify new service orders as they become available - Assign Service Orders in the field - Add new meters to related service orders - Upload image attachments to the service order

The Fieldcode FSM solution helps you to plan and perform your Field Service interventions. With a fully automated, Zero-Touch approach work orders are created, scheduled and send to your techs without manual interventions. This empowers your technicians to work more efficiently, whether online or offline. The Fieldcode mobile app offers step-by-step instructions directly to technicians’ devices, ensuring consistent, high-quality service delivery. Technicians stay up-to-date on essential details such as schedule updates, customer information, order status, route navigation, and parts availability, all in one place. Key features include: • User-friendly interface: A structured, easy-to-navigate view of tasks for seamless workflow management. • Real-time job information: Access and update details such as task descriptions, contact information, documents, and more. • Offline capability: Data is stored locally when offline and automatically synced once the device is connected to the internet. • Automatic ticket assignment: Tickets are automatically assigned to technicians, eliminating manual assignment and ensuring quicker service delivery. • Efficient task reporting: Technicians can track progress, report time spent on tasks, and submit task completion reports, including relevant documentation. • Route optimization: On-map route information helps technicians optimize travel time, improving efficiency and service times. • Spare parts management: Technicians can access parts linked to their tickets, ensuring full traceability with details on pick-up/drop-off locations and easy receipt confirmation. With easy access to job information, schedule details, real-time updates, and reporting features, your team will never deal with lost data or unhappy customers again.