Rasayel Inbox vs Maqsam

Rasayel is the fastest, most robust omnichannel inbox for all of your social messaging channels. Connect your WhatsApp, SMS, Telegram, Facebook, Instagram, Twitter, Google Business Messages (GBM), and Viber Business Messages (VBM) accounts with ease. Rasayel allows you to support your customers and collaborate as a team. Using rich media messaging, GIFs, audio, video, voice notes, and private team messages, you can provide your customers with the best support experience possible. With 1-to-1 proactive messages, you can reach out to your customers through WhatsApp and SMS, even before they contact you. The Rasayel mobile app is accompanied by a web version for your desktop, and a free omnichannel widget that you can add to your website to make it easier for your customers to reach you.

Maqsam is the customer service software built for the Arab world. We help Arabia’s most loved businesses transform everyday customer service into meaningful, delightful experiences that drive loyalty and trust. At the heart of Maqsam is our Arabic-first AI agent, designed to understand the nuances of the region’s dialects, cultures, and customers. Integrated seamlessly into our customer service software, it empowers teams to connect, listen, and deliver support 24/7, combining the reliability of automation with the clarity and reassurance of human understanding. Maqsam was built to be easy to adopt and effortless to grow with, backed by a support that listens first and responds with clarity. By pairing proven technologies with a deep understanding of the Arab market, we help businesses evolve from manual work to fully automated service and outreach, scaling with confidence while keeping every customer interaction personal and memorable.