Maqsam vs Ziwo

Maqsam is the customer service software built for the Arab world. We help Arabia’s most loved businesses transform everyday customer service into meaningful, delightful experiences that drive loyalty and trust. At the heart of Maqsam is our Arabic-first AI agent, designed to understand the nuances of the region’s dialects, cultures, and customers. Integrated seamlessly into our customer service software, it empowers teams to connect, listen, and deliver support 24/7, combining the reliability of automation with the clarity and reassurance of human understanding. Maqsam was built to be easy to adopt and effortless to grow with, backed by a support that listens first and responds with clarity. By pairing proven technologies with a deep understanding of the Arab market, we help businesses evolve from manual work to fully automated service and outreach, scaling with confidence while keeping every customer interaction personal and memorable.

ZIWO Agent App: Mobile Access for ZIWO Contact Center Users The ZIWO Agent App is a companion mobile application for businesses already using ZIWO’s cloud contact center platform. This app, designed for ZIWO customers and their registered agent, allows contact center agents to stay connected to their work when they are away from their desk, by securely accessing ZIWO from a mobile device. It extends the ZIWO web platform to mobile, helping teams remain responsive, aligned, and productive while on the move. To use the ZIWO Agent App, you must have an active ZIWO account. ZIWO is built for businesses that want to manage customer communications through a centralized cloud contact center. The mobile app complements that experience by enabling continuity of service beyond the desktop. Learn more about ZIWO at ziwo.io.